Deborah Bush
Pace,FL
Summary
Motivated and goal-oriented professional eager to contribute to a reputable organization that fosters skill development and career growth. Demonstrates strong dedication to rapid learning and independent work, ensuring tasks are completed efficiently and effectively. Committed to being a valuable asset with a proactive approach to challenges and a focus on achieving results. Ready to leverage enthusiasm and adaptability to support team objectives and drive success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
LIVE Video Teller
PenAir Credit Union
Pensacola, Florida
11.2022 - 02.2026
- Provided timely assistance to customers through 45 to 120 daily video teller calls, ensuring high service quality.
- Operated video teller systems to streamline member transactions and improve service delivery.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted members with account management through video conferencing technology.
- Ensured compliance with credit union policies during all member interactions.
- Streamlined transaction processes, enhancing overall member experience and satisfaction.
- Maintained high levels of client satisfaction by providing prompt resolution of issues related to financial transactions or account discrepancies.
- Maintained up-to-date knowledge of banking products and services to better assist clients with inquiries.
- Provided exceptional customer service through personalized interactions, building rapport and trust with clients.
- Supported branch sales initiatives by recognizing customer needs and offering appropriate product solutions.
- Assisted customers with account maintenance, resulting in increased client retention.
- Enhanced customer satisfaction by efficiently addressing and resolving video teller inquiries.
Photojournalist
Escarosa Press
Escambia And Santa Rosa Counties Florida
08.2007 - 12.2024
- Undertook designated assignments to ensure project completion and operational efficiency.
- Captured compelling images of subjects to enhance visual storytelling.
- Demonstrated expertise in operating DSLR cameras and selecting appropriate lenses for various photography needs.
- Streamlined image editing and submission processes to enhance workflow efficiency.
- Fostered rapport with subjects to enhance comfort and cooperation during photo shoots.
- Demonstrated flexibility by being accessible for short-notice engagements and tasks.
- Produced striking visual content to enrich news articles and connect with viewers effectively.
Customer Service Representative
Pensacola Jewelers and Reed's Clock Gallery
Pensacola, FL
04.2018 - 11.2022
- Provided timely responses to questions regarding maintenance and repair services for timepieces and jewelry to enhance customer satisfaction.
- Handled incoming calls across multiple lines to support customer inquiries and service requests.
- Conducted regular audits of customer data to guarantee up-to-date information in the system.
- Ensured comprehensive understanding of existing procedures to enhance service call efficiency.
- Regularly updated and verified logs of jewelry items showcased in cabinets for inventory management.
- Balanced cash register at all times, ensuring compliance with financial protocols and minimizing discrepancies.
- Facilitated customer interactions as first point of contact to enhance service experience.
- Executed opening and closing procedures to ensure a secure and organized environment.
- Executed customer invoice processing to maintain accurate financial records and support cash flow management.
Education
No Degree - General Studies
Pensacola State College
Pensacola, FL01-1994
High School Diploma -
Pensacola Junior College Adult High School
Pensacola, FL12-1987
Skills
- Patience and composure/pleasant positive attitude
- Customer relationship building fostering confidentiality
- Goal-oriented mindset
- Security Compliance
- Data entry
- Customer education/Product recommendations
- Financial Transactions/ Transaction processing/account updating
- Drawer balancing/Cash Handling accuracy's
- Banking software expertise
- Problem-solving
- Reliable and responsible/Teamwork/Positive Attitude
- Professional ethics
Certification
- TTI Success Insights- 05/08/2023
Timeline
LIVE Video Teller
PenAir Credit Union
11.2022 - 02.2026
Customer Service Representative
Pensacola Jewelers and Reed's Clock Gallery
04.2018 - 11.2022
Photojournalist
Escarosa Press
08.2007 - 12.2024
No Degree - General Studies
Pensacola State College
High School Diploma -
Pensacola Junior College Adult High School