Makena Armstrong
Houston
Summary
Professional banking specialist prepared to excel in financial transactions and customer service. Skilled in handling cash, balancing ledgers, and maintaining security protocols. Strong focus on team collaboration and achieving operational efficiency. Reliable, adaptable, and driven to meet and exceed client expectations.
Overview
4
4
years of professional experience
Work History
Teller
Wells Fargo
07.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Associate Banker
Chase Bank
02.2024 - 05.2024
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
Teller
Comerica Bank
10.2021 - 02.2024
- Improved customer satisfaction by providing efficient and accurate transaction processing
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures
- Assisted customers with account inquiries, resolving issues promptly and professionally
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit
- Educated customers on use of banking website and mobile apps
Education
High School Diploma -
Sharpstown High School
Houston, TX05.2021
Skills
- Drawer Balancing
- Customer Relationship Building
- Financial Analysis
- Fraud Detection
- Financial Advising
- Account Updating
- Customer Service-Oriented
- Reliable and Responsible
- Bank Deposits
- Event Scheduling
- Information Processing
- Pleasant and Personable
- Complex Information Interpretation
- Financial Statements
- Product Promotion
- Honest and Dependable
- Team Leadership
- Workload Management
- Payment Processing
- Banking Product Knowledge
- Sales and Cross-selling
- Fraud Detection Proficiency
- Patience and Empathy
- Computer Literacy
- Positive Attitude
- Organizational Skills
- Compliance, Banking Laws, and Regulations
- Exceptional customer service
- Professionalism and courtesy
- Approachable
- Goal-oriented focus
Timeline
Teller
Wells Fargo
07.2024 - Current
Associate Banker
Chase Bank
02.2024 - 05.2024
Teller
Comerica Bank
10.2021 - 02.2024
High School Diploma -
Sharpstown High School
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