Deborah Clark
Syracuse,NY
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Legal Collections
Newman And Lickstein Esq
109 South Warren Street
05.2008 - 06.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Researched accounts and completed due diligence to resolve collection problems.
- Counseled debtors on payment options and arranged installment agreements.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services, and collection strategies.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Processed debtor payments and updated accounts to reflect new balance.
- Developed and documented collection procedures and policies to comply with government regulations.
- Prepared and submitted legal documents to initiate court proceedings.
Legal Collections Officer
Joel Melnicoff Esq
301 East Washington Street
02.1997 - 05.2008
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Counseled debtors on payment options and arranged installment agreements.
- Trained new team members on scripts, company services, and collection strategies.
- Maintained accurate records of customer accounts, payments and payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Researched billing errors and discrepancies to initiate corrective action.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Processed debtor payments and updated accounts to reflect new balance.
- Developed and documented collection procedures and policies to comply with government regulations.
- Prepared and submitted legal documents to initiate court proceedings.
Education
Diploma - General Studies
Corcoran High School
Syracuse, NY06.1974
Skills
- Payment Posting
- Issue Investigation
- Outbound Calling
- Business Correspondence Writing
- Account Review
- Customer Research
- Records Maintenance
- Supply Ordering
- Records Management
- Relationship Building
- Collections
- New Hire Training
Timeline
Legal Collections
Newman And Lickstein Esq
05.2008 - 06.2023
Legal Collections Officer
Joel Melnicoff Esq
02.1997 - 05.2008
Diploma - General Studies
Corcoran High School