Deborah Clark
Mount Juliet,TN
Summary
Self-motivated professional using independent decision-making skills and sound judgment to positively impact company success. Background in increasing profits, reducing costs and transforming customer service standards. Highly effective and comfortable working with people at all levels in organization.
Overview
15
15
years of professional experience
Work History
Owner
The Wild Strand Salon
Nashville, TN
08.2010 - 01.2020
- Managed financial aspects of business, including A/P, A/R, budgeting, financial reporting, and tax preparation.
- Established loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Office Manager
Action Restoration Services
Nashville, TN
09.2008 - 07.2010
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships during the Nashville flood in 2010.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Regional Manager
Errand Solutions
06.2005 - 07.2008
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships to 15 hospitals across the US
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Responsible for retention and growth of current clients and new business
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Accountable for managing the daily accounts receivables, budget, personnel and management reporting
Supervisor
Errand Solutions
07.2004 - 06.2005
- Enhanced employee satisfaction by promptly addressing inquiries and providing personalized services and recommendations.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Worked closely with hospital staff to ensure we exceeded the needs of the employees
Skills
- Team Leadership
- Administrative Oversight
- Operations Management
- Performance Management
- Business Recordkeeping
- Problem-solving abilities
Accomplishments
- Facilitator on several Six Sigma initiatives
- Participated in the State of Tennessee Quality Service Award which provided a pathway to win the Malcomb-Baldridge Award
Timeline
Owner
The Wild Strand Salon
08.2010 - 01.2020
Office Manager
Action Restoration Services
09.2008 - 07.2010
Regional Manager
Errand Solutions
06.2005 - 07.2008
Supervisor
Errand Solutions
07.2004 - 06.2005