Deborah Cole
Eugene,OR
Summary
Dynamic and dedicated professional with extensive experience in customer service at Shell Gas Station and Goodwill Outlet. Proven ability to maintain cleanliness and organization while efficiently handling cash transactions. Strong teamwork and problem-solving skills, consistently fostering a welcoming environment and enhancing customer satisfaction.
Overview
9
9
years of professional experience
Work History
Gas Station Attendant
Shell Gas Station
02.2004 - 01.2005
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill p
- rocedures.
Sales Associate
Goodwill Outlet
09.2004 - 11.2004
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Restaurant Hostess
My World Family Restaurant
04.2001 - 10.2003
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
-
Packing, Shipping, and Receiving Assembler
Shorewood Packagings
09.1999 - 03.2001
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
Fast Food Worker
Wendy's Restaurant
01.1996 - 03.1996
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
Education
Lane Community College
Eugene, ORSkills
- Customer service
- Cleaning and sanitation
- Customer service and assistance
- Teamwork and collaboration
- Operating cash register
- Stocking
- Problem-solving
Timeline
Sales Associate
Goodwill Outlet
09.2004 - 11.2004
Gas Station Attendant
Shell Gas Station
02.2004 - 01.2005
Restaurant Hostess
My World Family Restaurant
04.2001 - 10.2003
Packing, Shipping, and Receiving Assembler
Shorewood Packagings
09.1999 - 03.2001
Fast Food Worker
Wendy's Restaurant
01.1996 - 03.1996
Lane Community College
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