Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Deborah Copeland

Summary

Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Trainee Housing Coordinator

Maturity Works
01.2021 - Current
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Conducted home and apartment inspections to identify safety issues and needed repairs.
  • Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Warming House Attendant

Friendship Center- New Britain, CT
11.2018 - 12.2020
  • Built and established positive relationships with patrons, team members and supervisors.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Delivered information and details of interest about facility to visitors.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.

Shelter CEO

Deborah House Ministries
04.2003 - 01.2018
  • Established foundational processes for business operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.

Education

High School Diploma -

Thomas Jefferson
Brooklyn, NY
05.1975

Skills

  • Rent Collection
  • Eligibility Guidelines
  • Financial Statements
  • Project Management
  • Financial Management
  • Housing Regulations
  • Temporary Housing Resources
  • Case Management

Certification

  • The President's Volunteer Service Award, AmeriCorps - 2022
  • Certified Personal Evangelism, Faith Theological Seminary School Of Ministry - 2023

Timeline

Trainee Housing Coordinator

Maturity Works
01.2021 - Current

Warming House Attendant

Friendship Center- New Britain, CT
11.2018 - 12.2020

Shelter CEO

Deborah House Ministries
04.2003 - 01.2018

High School Diploma -

Thomas Jefferson

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Deborah Copeland