DEBORAH CRAWFORD
Maryland
Summary
Medical Secretary graduate with strong communication skills and excellent computer skills. Acknowledged for excellent patient communication and phone skills. Seeking to work for a respectable company to assist physicians, employees and patients with my variety of skills and experience that can benefit with operations.
Overview
30
30
years of professional experience
Work History
Ambulatory Office Assistant
Bassett Healthcare
Cooperstown, NY
11.2020 - 02.2026
- Managed appointment scheduling and patient communication to enhance operational efficiency.
- Coordinated office supply inventory, ensuring timely availability of essential materials.
- Assisted in maintaining electronic health records for accuracy and compliance with regulations.
- Supported billing processes by verifying insurance information and processing claims efficiently.
- Delivered patient-centered care in diverse clinical settings, ensuring comfort and safety.
- Performed accurate documentation of patient interventions, and outcomes in compliance with regulatory standards.
- Obtained and documented vitals for providers.
- Assist in Moh's procedures and excisions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Lab/Order Coordinator
At Home Care, Inc
Oneonta, NY
05.2006 - 02.2020
- Answer phones, communicate with field nurses for updates, enter lab orders and physician orders for active patients in McKesson, data entry, schedule visits, order lab supplies, pull orders from EPIC from Bassett physicians, forward lab results to physician offices and coumadin clinics, and update medications.
Receptionist
Capital Cardiology Associates, PC
Oneonta, NY
04.2004 - 05.2006
- Greet patients, checking in and out of patients, answering phones, scheduling patients, calling for reschedule of appointments, co-payments, physicians communication, copying of medical records, filing, banking, and billing of daily encounter forms.
Secretary/Receptionist
Cardiology PC
Syracuse, NY
11.2001 - 04.2004
- Greet patients, checking in and out of patients, answering phones, scheduling patients, co-payments, physician communication, copying of medical records, filing, appointment confirmations, and printing of daily billing encounters.
Receptionist
North Medical Family Physicians
Liverpool, NY
10.1999 - 11.2001
- Set-up appointments, checking in and out of patients, computer completion of patient demographics, co-payments, phone messages for physicians, and working with MEDENT.
Account Manager
Waster Recovery Enterprises
Sidney, NY
02.1998 - 10.1999
- Billing payroll, accounts receivable and payable, gravel bank control management, corporate taxes, and worked with Microsoft Excel and Quickbooks Pro.
Unit Manager
Riverside Properties
Sidney, NY
09.1997 - 10.1999
- Accounts payable and receivable, managed tow (2) apartment buildings and ninety-eight (98) storage units, and experienced in Microsoft Word and Excel, and Quickbooks.
1:1 Classroom Aide
Upstate Home for Children, Inc
Milford, NY
05.1996 - 09.1997
- Worked beside teachers and aides to assist special needs children, and assisted in the education goals and physical education.
Education
Certified Phlebotomy Technician -
DCMO BOCES
Norwich, NY01.2020
Associate in Applied Science - Office Technology - Medical Secretary
SUNY Morrisville
Morrisville, NY05.1991
Office Technology - 2 Year Program - undefined
Otsego Area Occupational Center
Milford, NY06.1989
Skills
- Attention to detail
- Detail oriented
- Customer service
- Communications
- Multi-tasking
- Computer-literate
- Dependable
- Organizational Skills
- Safety practices
Timeline
Ambulatory Office Assistant
Bassett Healthcare
11.2020 - 02.2026
Lab/Order Coordinator
At Home Care, Inc
05.2006 - 02.2020
Receptionist
Capital Cardiology Associates, PC
04.2004 - 05.2006
Secretary/Receptionist
Cardiology PC
11.2001 - 04.2004
Receptionist
North Medical Family Physicians
10.1999 - 11.2001
Account Manager
Waster Recovery Enterprises
02.1998 - 10.1999
Unit Manager
Riverside Properties
09.1997 - 10.1999
1:1 Classroom Aide
Upstate Home for Children, Inc
05.1996 - 09.1997
Associate in Applied Science - Office Technology - Medical Secretary
SUNY Morrisville
Office Technology - 2 Year Program - undefined
Otsego Area Occupational Center
Certified Phlebotomy Technician -
DCMO BOCES