Deborah Cutter
Springfield,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
General Manager
Hampton Inn
Richmond Hill, GA
03.2015 - 06.2026
- Oversaw daily hotel operations, providing dynamic leadership aimed at enhancing guest experiences and maximizing financial profitability.
- Directed all aspects of hotel management, including budgeting, forecasting, strategic planning, and performance scorecard analysis.
- Assured unwavering guest and team member satisfaction through attentive service initiatives.
- Conducted recruitment, interviewing, and training processes for new and existing team members, fostering a high-performance team.
- Acted as the primary liaison between hotel ownership and corporate entities to align business objectives.
- Directed daily operations to enhance guest satisfaction and streamline service delivery.
- Implemented training programs to develop staff competencies and improve team performance.
- Analyzed financial reports to identify cost-saving opportunities and optimize budget management.
- Oversaw property maintenance initiatives to ensure compliance with safety regulations and enhance guest experience.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
Sales Manager
Hampton Inn and Suites
Bluffton, SC
01.2006 - 03.2015
- Represented the hotel's services and facilities to prospective clients and customers with professionalism and expertise.
- Addressed inquiries from potential clients seeking accommodations, meeting space, and food and beverage services.
- Engaged in extensive travel outside the hotel to generate new sales leads, conduct conferences, and deliver compelling sales proposals and presentations.
- Established competitive rates and negotiated advantageous contracts with clients.
- Developed innovative sales strategies to achieve or surpass established revenue and room night objectives.
- Led sales team to achieve revenue goals through targeted marketing strategies.
- Analyzed market trends to identify new business opportunities and optimize sales strategies.
- Implemented CRM systems to streamline sales processes and improve client relationship management.
- Negotiated contracts with corporate clients, enhancing revenue streams and partnership opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Education
Diploma - Property Management
Stratford Career Institute
10.2026
Associate of Science - Business Administration
Savannah State University
Savannah, GA06.1985
Skills
- Leadership and team building
- Operations management
- Team player
- Effective leader
- Staff management
- Inventory control
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
Timeline
General Manager
Hampton Inn
03.2015 - 06.2026
Sales Manager
Hampton Inn and Suites
01.2006 - 03.2015
Diploma - Property Management
Stratford Career Institute
Associate of Science - Business Administration
Savannah State University