Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Deborah Dautrich

Winton ,CA

Summary

Proven leader and effective communicator, adept at staff training and inventory management, significantly improved onboarding process efficiency by Number% at Whiskey River Saloon. Specializes in health code compliance and fostering team collaboration, driving customer satisfaction and repeat business through innovative management strategies.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Bar Manager

Whiskey River Saloon
01.2019 - 06.2024
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Followed strict recipes and drink measurements to minimize product used.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Bartender

Lucy’s Studio Lounge
09.2013 - 11.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Followed strict recipes and drink measurements to minimize product used.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Sales Associate

Dollar Tree Stores
10.2016 - 08.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Store Associate

Michaels Arts and Crafts
06.2004 - 01.2015
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
  • Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
  • Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
  • Assisted in the preparation of seasonal promotions by setting up displays according to planograms provided by supervisors or corporate offices.
  • Contributed to loss prevention efforts by monitoring store activity closely during shifts.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Participated in ongoing training sessions to stay updated on product information and company policies effectively applying newfound knowledge on the job.

Education

AA - Human Services

Merced College
Merced, CA

Skills

  • Team Leadership
  • Staff Training
  • Health and safety
  • Training and mentoring
  • Inventory Management
  • Health codes compliance
  • Outgoing Personality
  • Issue Resolution
  • Mixology expertise
  • Equipment Maintenance
  • ABC standards
  • Rule Enforcement
  • Money Handling
  • Liquor Law Compliance
  • Reliable and Responsible
  • Staff Supervision
  • ServSafe Food Manager
  • Managing Deliveries
  • Health Code Compliance
  • Safe Food Handling
  • Training and Onboarding

Certification

Food handlers

ABC bartender license

Timeline

Bar Manager

Whiskey River Saloon
01.2019 - 06.2024

Sales Associate

Dollar Tree Stores
10.2016 - 08.2017

Bartender

Lucy’s Studio Lounge
09.2013 - 11.2018

Store Associate

Michaels Arts and Crafts
06.2004 - 01.2015

AA - Human Services

Merced College

Food handlers

ABC bartender license

Deborah Dautrich