Deborah DeFazio

• Paid attention to detail while completing assignments.
• Identified issues, analyzed information and provided solutions to problems.
• Gained strong leadership skills by managing projects from start to finish.
• Volunteered at local community organizations, providing assistance with day-to-day operations.
• Developed strong communication and organizational skills through working on group projects.
• Ran errands and provided general office support in a professional environment.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

as a private contractor,following all guidelines. from shaving to professional executive haircuts.color and upscale services to compliment the clients desires.

client expectations of excellence. observed in every cut and life changing color.executive environment.excelled at sales and packages the salon offered.instagram still. advertises the work performed by my person. at this time of. employment.

• Participated in weekly sales meetings to discuss performance goals and strategies.
• Prioritized helping customers over completing other routine tasks in store.
• Listened to customer needs and desires to identify and recommend optimal products.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Trained team members on new hotel services and products to support promotional efforts.
• Analyzed and reported on key performance metrics to senior management.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Kept high average of performance evaluations.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Developed and maintained relationships with external vendors and suppliers.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.