Deborah Dei-A
Customer Service Associate
Orlando,FL
Summary
Reliable customer service and sales associate with good communication skills and relationship-building strengths. Dedicated to welcoming customers and providing all inclusive customer service needs. In-depth understanding of sales strategy and merchandising techniques.
Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Charity Coordinator
Global Missions Charity
2017.04 - 2023.12
- Coordinated events to encourage community involvement and increase awareness of organization's mission.
- Created and implemented fundraising plans to encourage donations and distribute funding.
- Proposed fundraising opportunities to potential donors to increase sources of funding.
- Developed and implemented marketing campaigns targeting donors.
- Worked with senior management to define project scope and direction.
Certified Nursing Assistant
Comfort Keepers Home Care
2012.08 - 2014.01
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Customer Service Cashier
Walmart
2010.01 - 2010.07
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
Education
Associate of Arts - Associate in Arts Degree
Valencia College
Valencia East And West, Orlando.04.2013
Certified Nursing Assistant
CNA Training School
Altamonte Springs, FL01.2012
Skills
- Customer Service effective
- Actively Listens
- Hospitable and Resourceful
- Great Team Player
Timeline
Charity Coordinator
Global Missions Charity
2017.04 - 2023.12
Certified Nursing Assistant
Comfort Keepers Home Care
2012.08 - 2014.01
Customer Service Cashier
Walmart
2010.01 - 2010.07
Associate of Arts - Associate in Arts Degree
Valencia College
Certified Nursing Assistant
CNA Training School
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