Deborah Denise Salas
San Antonio
Summary
Passionate Customer Relations professional with 15 years of managerial experience. Performance driven to create and implement successful strategies to increase team and customer satisfaction and retention. Highly motivated, organized and team oriented.
Overview
18
18
years of professional experience
Work History
Processor ll Team Lead / Trainer
Bexar County Tax Assessor-Collector
San Antonio
01.2020 - Current
- Supervise, Assist and Coach my team with issues and or any escalating issues. Assisting my team in finding a positive resolution.
- Team building, keeping the morale and culture through my team, our department and our office as a whole(Five Locations)
- Evaluations daily to support their growth and continue to recognize their stellar customer service, promote their goals.
- Monitor and Coach to provide support for each team member.
- Provide, along with my team exceptional customer service for our community.
- Property Tax and Market Value information, mail out statements and receipts for our Tax Payers
- Assist and Consult on payment arrangements, and providing calculations on delinquent accounts
- Monitoring Calls and providing feedback on the nature of the call and how well they were handled or where we can improve.
- Vehicle Registration and the knowledge of different types of vehicles,; trailers, heavy machinery, RV's, commercial vehicles and 18 Wheelers
- Vehicle Plate(s) on passenger, farm, combination and or apportioned
- Title Transfers ; Gift, Private Sale, Bonafide, Salvage and Mechanics Liens.
Owner/Operator
Pampr'd Pawz Doggie Daycare
San Antonio
06.2008 - 12.2019
- Adapted to changing business conditions and market demands, tracking trends and capitalizing on emerging opportunities.
- All HR related issues; authorizing time, training and ensuring all team hold expected knowledge of caring and safety for our fourlegged clients that attend daycare.
- Achieved budget target with effective expense controls and careful monitoring of employee work. Utilizing Quickbooks
- Working with a team of 12-16 employees and providing activities for all canines. Having "Pawties" "Pawjama Day" "Birthday Pawties" "Back to school Lunches" etc.
- Exercise and Fetch were the two main activities we provided to help get their energy and socialization out.
- Keeping all parents of the Canines concerns and wishes to what their canines are needing to help with playing well with others, and or acclimating to a group with other canines.
- Payroll, All Accounting, creating paychecks, and direct deposit. Cash Handling
Education
Bachelor of Science (B.S.) - Psychology of Child Development
University of the Incarnate Word
San Antonio, TXDiploma -
St. Francis Academy
San Antonio, TXSkills
- Computer Proficiency
- Records Management
- Organizational Management
- Multitasking and Prioritizing
- Payment Processing
- Team Building, Support and Development for our team(s)
- Billing and Invoicing
- Microsoft Office
- Office Equipment Operations
- Verbal and Written Communication
Timeline
Processor ll Team Lead / Trainer
Bexar County Tax Assessor-Collector
01.2020 - Current
Owner/Operator
Pampr'd Pawz Doggie Daycare
06.2008 - 12.2019
Bachelor of Science (B.S.) - Psychology of Child Development
University of the Incarnate Word
Diploma -
St. Francis Academy