Deborah Drake
Illinois Department of Human Services
CHARLESTON,IL
18
years of professional experience
Results-oriented professional with extensive experience in office management and human services. Skilled in leading teams, developing training programs, and improving service delivery. Committed to fostering collaboration and enhancing operational efficiency to ensure client satisfaction.
Work History
Interim Assistant Local Office Administrator
2 Months- Managed daily office operations ensuring smooth workflow and effective communication among staff.
- Assisted in scheduling appointments, coordinating meetings, and maintaining calendars for team members.
- Processed incoming correspondence and routed to appropriate personnel for timely responses.
- Maintained organized filing systems, enhancing document retrieval efficiency and compliance with regulations.
Human Service Casework Manager
7 Years 3 Months- Coordinated case management processes to ensure timely access to services for clients.
- Led interdisciplinary team meetings to discuss complex cases, fostering collaboration among stakeholders.
- Analyzed client data to identify trends, improving program effectiveness and resource allocation.
- Developed and implemented training programs for new caseworkers, enhancing team efficiency and service delivery.
Human Services Caseworker
15 Years 6 Months- Conducted comprehensive assessments to determine eligibility for various assistance programs.
- Mentored junior staff on case management best practices and documentation standards.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide the best experience possible.
- Interviewed applicants for services and supported application completion as necessary.
- Described procedures, requirements, and benefits to clients and interested parties.
Office Associate Opt. 1
18 Years 4 Months- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed communication channels for better collaboration, resulting in a more cohesive team environment.
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
- Processed incoming correspondence promptly while maintaining an organized workspace.
Education
Bachelor of Arts - General Studies
Skills
Administrative management
Administrative support
Office management
Client relations
Software proficiency
Team collaboration
Decision-making
Leadership skills
Excel
Word
Tableau
Process optimization
Customer engagement
Training coordination
Timeline
Interim Assistant Local Office Administrator
Illinois Department of Human Services
06.2026 - CurrentRead More
Human Service Casework Manager
Illinois Department of Human Services
05.2019 - CurrentRead More
Human Services Caseworker
Illinois Department of Human Services
02.2011 - CurrentRead More
Office Associate Opt. 1
Illinois Department of Human Services
04.2008 - CurrentRead More
Eastern Illinois University
Bachelor of Arts from General Studies
Read More