Deborah Drummond
Iowa Park,TX
Summary
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
38
38
years of professional experience
Work History
Receptionist
Rose Street Mental Healthcare
Wichita Falls, TX
03.1987 - 02.2025
- Performed data entry tasks for accounts receivable projects as needed.
- Handled confidential information with discretion and professionalism.
- Tracked payments received from customers for current or past due balances.
- Followed up with customers who have not made payment by the due date.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted and welcomed visitors, customers, and vendors in a professional manner.
- Verified accuracy of account information before entering into the system.
- Greeted customers, answered general questions and directed to appropriate locations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Associate of Science - Medical Secretary
South Plains College
Levelland, TX05-1987
Skills
- Telephone skills
- Front desk operations
- Greeting and seating clients
- Schedule management
- Business operations
- Collections duties
- Billing process management
- Data entry proficiency
- Customer and client relations
- Multitasking and prioritization
- Meeting coordination
- Scheduling appointments
- Administrative support
- Appointment scheduling
- Office administration
- Clerical support
- Reception desk management
Accomplishments
Have worked for Harvey C. Martin, M.D. for 37 years.
References
References available upon request.
Timeline
Receptionist
Rose Street Mental Healthcare
03.1987 - 02.2025
Associate of Science - Medical Secretary
South Plains College
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