Deborah Eck
New Port Richey
Summary
Resourceful Credit Card Customer Service Representative recognized for high productivity and efficient task completion. Skilled in dispute resolution, fraud detection, and account management. Excel in communication, problem-solving, and empathy, ensuring positive customer experiences and effective issue resolution.
Overview
10
10
years of professional experience
Work History
Credit Card Customer Service Representative
Bloomingdale's
Tampa
10.2015 - Current
- Assisted customers with credit card inquiries and account management.
- Processed credit applications and verified customer information efficiently.
- Educated customers on credit card benefits and promotional offers.
- Resolved customer complaints efficiently and escalated complex issues to ensure timely resolution.
- Investigated suspected fraudulent activities and reported findings to appropriate departments for further action.
- Educated customers about their rights with regard to billing disputes and fraud protection services.
- Resolved escalated customer issues in a timely manner while maintaining positive relationships with customers.
- Performed research on complex customer requests utilizing available resources such as online databases or internal systems.
- Adjusted bills and processed refunds to effectively resolve service or billing complaints.
- Prevented key account losses by researching discrepancies and correcting problems.
Skills
- Payment processing
- Fraud prevention
- Risk assessment
- Customer relationship management
- Account management
- Dispute resolution
- Complaint resolution
- Loyalty program support
- Customer education
- Problem solving
Timeline
Credit Card Customer Service Representative
Bloomingdale's
10.2015 - Current