DEBORAH GALADE
Scranton,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Department Manager
ShopRite
Moosic, PA
11.2022 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Multi Unit Business Operations Manager
Instacart
01.2020 - 07.2022
- Managed a diverse team including 5 shiftleads and 100+ shoppers over 9 retail locations through a multitude of outlets including in-person meetings, virtual conferences, email as well as chat groups
- Hired, trained and coached shoppers and shift leads
- Developed training materials to help drive successful shopper metrics
- Acted as a communication bridge between stakeholders from the retail partner leadership teams and 5 shift leads to build more effective teamwork resulting in increased efficiency and productivity for shoppers and customer satisfaction
- Maintained metrics goals after losing two managers; this was accomplished through creative problem solving such as store-sharing, increased communication, and more frequent check-in with shoppers and store leadership
- Led weekly and bi-weekly remote meetings to align team on metrics goals, company initiatives and critical topics
- Shopper happiness score(NPS)ranked highest in the Northeast region; accomplished by using qualitative feedback, tracking and adapting to the ever changing needs of our shoppers, customers and platform
- Top 10% of company in hiring and scheduling metrics
- Received highest possible score in 2022 performance review cycle, and was recommended for promotion by manager.
Store Manager
PetSmart
06.2007 - 11.2019
- Hired, trained and provided leadership to a team that consisted of an Assistant Manager, Service Managers, Department Managers as well as between 40-50 associates
- Ensured their success in customer service, merchandising strategies and overall retail initiatives
- Championed efforts to build a Field Leadership talent pipeline
- Several reporting managers promoted to Store Manager level as well as Operations level leadership positions under my tutelage
- Utilized data, trend analysis, statistical reports, and bench-marking to conduct root cause analysis of current state and identification of metric-driven solutions
- Resulted in store being ranked top 5% in the company
- Highest comp rate of 19% YOY
- Have consistently achieved and delivered business outcomes and business value
- Excellent decision making and change management skills; I have a strong track record of success in delivering and exceeding company initiatives and goals.
General Manager
BJ's Wholesale Club
08.2003 - 05.2007
- Led the merchandising strategy for a new club operation
- Developed and executed strategies to optimize promotional structure, pricing, and inventory guidelines for the initial set up of the location
- Effectively lead a team of 6 managers, 60-75 associates by managing with vision and purpose, clearly communicating and giving direction, and validating results.
Education
B.S. - Animal Science
West Virginia University
Morgantown, WVSkills
- Multi Unit Leadership
- Team development in creating action plans that will improve operating results
- Creative problem-solving skills
- Talent Acquisition, Mentorship, Coaching to succeed
- Comfortable dealing with ambiguity
- Flexibility to adapt to changes
- Six Sigma White Belt, Green Belt
- Customer Experience Leader, able to resolve, identify and help prevent customer complaints
- Conflict management skills
- Strong business acumen, P&L management, store budgeting
- Strong company execution and priorities management
- Strong background in merchandising and inventory procedures
Websites
Timeline
Department Manager
ShopRite
11.2022 - Current
Multi Unit Business Operations Manager
Instacart
01.2020 - 07.2022
Store Manager
PetSmart
06.2007 - 11.2019
General Manager
BJ's Wholesale Club
08.2003 - 05.2007
B.S. - Animal Science
West Virginia University