Summary
Overview
Work History
Education
Skills
I love playing the piano
Timeline
Generic

Deborah Green

Administrative Support 1
Lexington,KY

Summary

Hard work teaches us discipline, dedication and determination, one of the most important of all is compassion that one has for another person for this in itself speaks volumes. A happy patient who is receiving great care will tell others and in return the medical community can prosper by patients wanting to be referred to a Medical group because of word of mouth about the practice. The goal as a Administrative Support 1, is to stay focused handling diverse administrative functions and getting this accomplished. Proven history managing competing priorities in fast-paced and rapidly changing environments is tough and sometimes it is hard but in the end it can be worth it if this is done right.

Overview

20
20
years of professional experience

Work History

Administrative Support 1

UKMC
Lexington, KY
09.2006 - Current
  • Prepared detailed documents and reports for Chair of Neurosurgery.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Collaborated in timely processing of billing statements to attorneys for Expert witness testimony of Dr. Phillip Tibbs and also for depositions.
  • Addressed questions and managed communications with patients and insurance agents.
  • Coordinated flights, ground transportation and hotel accommodations for Dr. Phillip Tibbs, Chair of Neurosurgery.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to to appropriate persons when patients called in and had complaints.
  • Customer service is very important to our business.
  • Organized Faculty meetings for Chair and faculty and sent invitations to all by email and calendar along with Agenda list. On invite it listed conference room or Zoom with details.

Staff Support 1

UK Healthcare
Lexington, KY
01.2005 - 09.2006
  • Answered telephone and assisted callers by providing information or directing to appropriate employee.
  • Scheduled patient appointments
  • Communicated with clients on behalf of staff to relay messages and information.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Checked out patients and collected co-pays
  • Scheduled tests, prior authorized testing and notified patients of their appointments

Education

Some College (No Degree) -

Lexington Community College
Lexington, KY

Medical Coding

Soterion
Lexington, KY
11.2015

Skills

  • Credential Verification
  • Inventory Management
  • Microsoft Access
  • Meeting Coordination
  • Telephone Etiquette

I love playing the piano

I started playing when I was 8 years old. My dad was a minister and he played by ear. My brother and I both play by ear. Our parents always said that they knew where we were at all times because we would be over at the church Tyler loved to play the organ. I did not share his love for the organ but loved the piano. We both would play for hours. The piano would be our way to release when we were angry or sad to play our music would calm both of us down.

Timeline

Administrative Support 1

UKMC
09.2006 - Current

Staff Support 1

UK Healthcare
01.2005 - 09.2006

Some College (No Degree) -

Lexington Community College

Medical Coding

Soterion
Deborah GreenAdministrative Support 1