Deborah Griffith
Rockton
Summary
Dynamic leader with a proven track record in enhancing customer experiences and driving operational efficiency. Expertise in team leadership, decision-making, and relationship building to achieve measurable business outcomes.
Overview
23
23
years of professional experience
Work History
Vice President - Branch Operations
Bank First
Beloit, WI
01.2026 - 06.2026
- Mentored staff, fostering professional growth and enhancing team performance.
- Demonstrated proficient leadership skills to motivate employees, increase morale and build competent teams.
- Assessed control requirements and communicated framework to mitigate compliance risks.
- Collaborated with cross-functional teams to optimize operational efficiency and streamline processes.
Senior Vice President - Retail Banking
First National Bank and Trust Company
Beloit, WI
11.2003 - 01.2026
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
- Directed strategic initiatives to enhance customer experience and drive revenue growth.
- Developed, coached and provided feedback to top-performing teams using strong leadership and analytical thinking skills.
- Oversaw risk management processes to ensure compliance with regulatory standards and internal policies.
- Developed and executed strategic initiatives to enhance customer service and drive business growth, resulting in higher revenues and market share expansion.
- Collaborated with executive leadership team members on long-term strategic planning that ensured sustainable success for the company.
- Implemented and developed operational standards, policies and procedures.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Spearheaded digital online account openings and oversaw contact center
Education
MBA - Business Administration And Management
Northern Illinois University
Dekalb, IL08-1997
Bachelor of Science - Business Administration And Management
Bradley University
Peoria, IL05-1994
Skills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Coaching and mentoring
- Customer service
Timeline
Vice President - Branch Operations
Bank First
01.2026 - 06.2026
Senior Vice President - Retail Banking
First National Bank and Trust Company
11.2003 - 01.2026
MBA - Business Administration And Management
Northern Illinois University
Bachelor of Science - Business Administration And Management
Bradley University