Deborah Harwood
Reno,USA
Summary
Detail-oriented financial professional with expertise in bookkeeping, accounting, and auditing. Proven ability to enhance processes for improved efficiency while maintaining accuracy in financial records and compliance with policies. Committed to confidentiality and contributing to team success through meticulous attention to detail.
Overview
16
16
years of professional experience
Work History
Billing Coordinator
Emcor
Reno, Nevada
10.2025 - 02.2026
- Coordinated timely invoice generation and distribution to enhance cash flow management.
- Reviewed and resolved billing discrepancies to ensure accurate client accounts.
- Generated detailed reports on billing activity for management review.
- Conducted collections activities by contacting customers via phone or email to secure outstanding balances.
AR/AP Specialist
NuSil Technology LLC
Carpinteria, USA
03.2022 - 09.2025
- Processed incoming payments and applied them to customer accounts.
- Reviewed daily transactions to ensure accuracy and proper documentation, supporting accurate financial reporting.
- Utilized accounting software to track payments and generate reports.
- Created monthly aging reports for management review, facilitating informed decision-making on collections.
- Researched and resolved payment discrepancies and customer inquiries, enhancing customer satisfaction and account accuracy.
- Maintained organized records of cash receipts and payment histories.
Box Office/Door Host
Levity Live Comedy Club
Oxnard, USA
07.2019 - 08.2022
- Monitored entrance and coordinated guest flow to enhance overall guest experience.
- Greeted guests warmly and ensured a welcoming atmosphere.
- Assisted with checking guest IDs and verifying access.
- Processed ticket sales through point-of-sale systems, ensuring accurate and timely transactions.
- Assisted customers with inquiries and resolved ticketing issues promptly.
- Managed cash handling and balanced daily sales transactions to maintain financial integrity.
- Performed opening and closing duties such as setting up dining room furniture and equipment.
- Assisted staff by serving food and beverages or bussing tables.
Cashier
Smart & Final
Ventura, USA
07.2021 - 01.2022
- Processed customer transactions using point-of-sale systems efficiently.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Maintained accurate cash drawer and balanced receipts daily.
- Processed returns and exchanges following store policies to ensure customer satisfaction.
- Assisted customers with purchases and enrolled them in rewards program to boost customer loyalty.
- Organized merchandise displays to attract customers and improve shopping experience.
CSR - Customer Service Representative
Robert Half - Harbor Freight Tools
Camarillo, USA
02.2020 - 07.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with inquiries and complaints through various channels, fostering positive customer relationships.
- Answered customer inquiries and provided accurate information regarding products and services.
- Asked probing questions to identify service needs and accurately input information into electronic systems for efficient issue resolution.
- Tracked orders from start to finish, ensuring timely delivery to enhance customer satisfaction.
Delivery Driver
Door Dash
Ventura, USA
08.2019 - 02.2020
- Delivered orders directly to customers, ensuring satisfaction.
- Retrieved customer orders from specified locations for delivery.
- Accepted customer orders through application interface.
Dispatcher/Bookkeeper/Administrative Assistant
Gates Security
Moorpark, USA
08.2017 - 08.2019
- Utilized accounting software to track expenses and generate reports.
- Processed accounts payable and receivable transactions.
- Conducted monthly bank reconciliations.
- Processed payroll for staff, ensuring timely and accurate compensation.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing, and collections.
- Tracked cash flow and prepared financial reports to update management on financial status.
- Monitored security systems and responded to alarms promptly.
- Coordinated communication between security personnel and law enforcement agencies.
- Managed incident reports and documented daily activities accurately.
- Operated radio systems to relay information to on-site security teams.
- Assisted in training new dispatchers on procedures and protocols.
Customer Service Manager (CSM)
Walmart
Reno, USA
06.2010 - 01.2016
- Managed daily operations of customer service department to enhance service delivery.
- Supported staff in resolving complex customer issues and implementing effective solutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
GED -
Washoe High
Reno, NV11-1983
Skills
- Invoice generation
- Payment processing
- Account reconciliation
- Budget management
- Financial reporting
- Cash management
- Discrepancy resolution
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Billing Coordinator
Emcor
10.2025 - 02.2026
AR/AP Specialist
NuSil Technology LLC
03.2022 - 09.2025
Cashier
Smart & Final
07.2021 - 01.2022
CSR - Customer Service Representative
Robert Half - Harbor Freight Tools
02.2020 - 07.2021
Delivery Driver
Door Dash
08.2019 - 02.2020
Box Office/Door Host
Levity Live Comedy Club
07.2019 - 08.2022
Dispatcher/Bookkeeper/Administrative Assistant
Gates Security
08.2017 - 08.2019
Customer Service Manager (CSM)
Walmart
06.2010 - 01.2016
GED -
Washoe High