Deborah H. Coles
All Ways Caring Homecare
Fayetteville ,NC
1
Certification
38
years of professional experience
To provide professional service to the human services field through proven people, organizational, and supervisory skills.
Mental health professional with solid experience in providing therapeutic support and developing individualized treatment plans. Adept at crisis intervention, patient assessment, and evidence-based therapy techniques. Strong focus on collaborative team efforts and achieving positive outcomes. Known for adaptability and reliability, with skills in communication, empathy, and problem-solving.
Work History
Qualified Mental Health Professional (Community Support Team)
- Wrote, implemented Person Center Plans, arranged, coordinated and linked services for the mentally ill. Wrote and reviewed notes for services provided to the consumers.
Qualified Mental Health Professional
4 Years 5 Months- I complete intakes for new clients, complete referrals, write ISP’s, PCP’s complete NC SNAPS, conduct home visits for IDD population, complete SARS and TARS. Assist clients in assessing resources, provide orientation training for new hires, supervise caseload of 40 clients or less, complete payroll for employees, maintain medical charts for audits and write short range goals based on written authorization received from MCO’s.
Qualified Mental Health Professional
7 Months- Supported clients with daily living activities and individualized mental health care plans.
- Documented behavioral observations, interventions, and progress notes with accuracy and timeliness.
- Assisted clients during crises using de-escalation techniques and approved safety protocols.
- Coordinated services with care teams, families, and community providers to maintain continuity.
Disaster Case Manager
3 Years 8 Months- Provide intake to new clients that were affected by Hurricane Florence and Hurricane Matthew. Assist clients in obtaining resources to regain their lost from disaster to improve quality of living. Research resources, participated in meetings and advocated for resource to get clients back to recovery. Assisted clients in finding homes that were homeless. Write individual recovery plans and complete assessments. Maintain client’s files ensuring audit ready at any given time. Complete case notes in Apricot and CANN data base.
Qualified Mental Health Professional (Afterschool Program)
1 Year 11 Months- Provide therapeutic skill building activities to children and adolescents that are at risk. Completed person center plans, submitted treatment plans for authorization, made home visits, and completed intakes for services. Participated with teams’ members for treatment planning.
Qualified Mental Health Professional (Afterschool Program)
6 Months- Provide therapeutic skill building activities to children and adolescents that are at risk.
Qualified Mental Health Professional (Intensive In-Home)
7 Months- Wrote, implemented PCP’s, provided case management and services to the mentally ill population, supervised AP staff members. Managed monthly schedule, checked authorizations, completed all PCP’s and revisions, completed NC TOPPS, completed all forms tasked for QP. I advocated for families and consumers, met with treatment team members and agencies involved in PCP. Completed and scheduled all CFT meetings.
Qualified Mental Health Professional (Intensive In-Home)
10 Months- Lead QP, write, implement PCP’s, provide case management and services to the mentally ill population, supervise AP staff member. Manages monthly schedule, check authorizations, completed all PCP’s and revision.
Qualified Professional (Intensive In-Home)
4 Months- Provided case management and services to the mentally ill population, completed intakes, wrote and implemented Person Center Plans.
Program Director (Day Treatment)
8 Months- Wrote, implemented Personal Center Plans, arranged all services for the program, ensured that all state regulations were met, provided therapeutic activities for the program.
Qualified Professional
1 Year 10 Months- Developed PCP’s, proof read consumers progress notes, managed site office, hired, and trained employees. Coordinated services and served as advocate for consumers and their families.
- 2006 Agency:
Child Service Coordinator
3 Years- Provided case management and services to infants/toddlers and their families. I completed intakes and evaluation to qualify clients for services.
Habilitation Specialist III
1 Year- Provided case management and community based services to infants/toddlers. Coordinated services, completed evaluations and assisted in developing IFSP’s with team members. Completed intakes and conducted evaluation to qualify consumers for the program.
Program Coordinator
7 Months- Managed and coordinated Start up Child Care Resource & Referral Agency.
Child Care Consultant
5 Months- Conducted rating scales in homes and childcare facilities, provided technical assistance and training for directors and providers.
Program Manager
10 Months- I was responsible for the direct supervision of all employees. I assisted with monitoring and managing the budget. I wrote and implemented grant for childcare services. I prepared quarterly reports on the implementation and results of all programs and services. Hired and trained employees.
Quality Improvement Specialist
4 Months- Provided technical assistance to providers in homes and centers, to improve quality care. Conducted rating scales to assess quality, provided training, assisted in upgrading license in the homes and centers.
Assistant Director
10 Years 3 Months- Managing the daily operation of a child development center.
- Teacher: Planned, conducted, evaluated and taught developmental appropriate practices for children six weeks to twelve years old.
Education
B.S. - Sociology
- Psychology
Graduate study in Psychology
Associate of Applied Science
Skills
Anxiety reduction techniques
Post-traumatic stress disorder treatment
Stress management strategies
Case documentation
Motivational interviewing
Individual counseling
Building rapport
Confidential records
Psychosocial assessment
Behavioral assessment
Group therapy facilitation
Certification
- Child Development Associate Credential, Council for Early Childhood Professional Recognition (1996)
- Infant Toddler Certification (2004)
- Case Manager: Certification (2018)
Timeline
Qualified Mental Health Professional
Carolina Outreach
02.2026 - 09.2026Read More
Qualified Mental Health Professional
All Ways Caring Homecare
05.2022 - CurrentRead More
Disaster Case Manager
Endeavors Smart Social Services
05.2018 - 01.2022Read More
Qualified Mental Health Professional (Afterschool Program)
Life Touch Mental Health Services
08.2015 - 07.2017Read More
Qualified Mental Health Professional (Afterschool Program)
Wright’s Care Services
01.2015 - 07.2015Read More
Qualified Mental Health Professional (Intensive In-Home)
Step By Step Care
06.2012 - 01.2013Read More
Qualified Mental Health Professional (Intensive In-Home)
Family First
08.2011 - 06.2012Read More
Qualified Professional (Intensive In-Home)
Unique Family Services
08.2010 - 12.2010Read More
Program Director (Day Treatment)
Evergreen Behavioral Management Inc.
12.2009 - 08.2010Read More
Qualified Professional
White Alternative Home Care
01.2006 - 11.2007Read More
Child Service Coordinator
Children’s Developmental Services Agency
06.2004 - 06.2007Read More
Habilitation Specialist III
Sand hill Center for MH/DD/SAS
06.2003 - 06.2004Read More
Program Coordinator
Bladen County Partnership for Children
11.2001 - 06.2002Read More
Child Care Consultant
Creative Child Care Solution
01.2001 - 06.2001Read More
Program Manager
Child Care Solution
09.1999 - 07.2000Read More
Quality Improvement Specialist
Childcare Solution
04.1999 - 08.1999Read More
Assistant Director
Child Development Services
01.1989 - 04.1999Read More
Fayetteville State University
from Psychology
Read More
Qualified Mental Health Professional (Community Support Team)
Empowerment Mental Health Services
Read More
Shaw University
B.S. from Sociology
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Fort Bragg
Associate of Applied Science
Read More