Deborah Hopper
Henderson,TN
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
Work History
Manager
Hot Shots Bar and Grill
Henderson, TN
09.2022 - 03.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assistant Director
C&D's Tot Spot
Henderson, TN
10.2015 - 12.2021
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Provided guidance to departmental staff in resolving customer complaints.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Conducted training sessions on new processes or products for internal staff members.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Established standards of excellence for customer service delivery throughout the organization.
- Managed schedules by completing work accurately and on time.
- Handled incoming and outgoing mail, email and faxes.
Education
Associate of Applied Science - Health Information Technology
DeVry University
Villa Park, IL07-2025
Skills
- Policy Implementation
- Schedule Preparation
- Performance Evaluations
- Verbal and written communication
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Time Management
- Team Leadership
Timeline
Manager
Hot Shots Bar and Grill
09.2022 - 03.2024
Assistant Director
C&D's Tot Spot
10.2015 - 12.2021
Associate of Applied Science - Health Information Technology
DeVry University
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