Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah House

Harbor Beach

Summary

Proven leader in healthcare management, notably at McLaren Thumb Region, where I spearheaded team productivity and customer satisfaction improvements. Expert in staff training and budget control, I excel in fostering professional growth and operational efficiency. My commitment to excellence in customer service and team leadership has consistently enhanced service delivery and profitability.

Overview

26
26
years of professional experience

Work History

Manager of Imaging & Cardiopulmonary Services

McLaren Thumb Region
09.2018 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Lead CT Technologist

Huron Medical Center
07.1998 - 09.2018

Contributed to hospital's reputation for excellence in radiology services by consistently delivering accurate and timely diagnostic results.

  • Established a high standard of care by consistently adhering to safety protocols and guidelines.
  • Assisted in the implementation of new CT equipment, providing training to staff on proper usage and techniques.
  • Performed high quality radiologic, fluoroscopy, CT, Mammography, Cardiovascular Lab Exams.
  • Mentored team members, promoting professional development and expertise in the field of CT, Radiology, and Mammography.
  • Welcomed and reassured patients, making procedures as pleasant as possible through discretion and personal support, resulting in positive patient experiences.

Education

MBA/MHA -

University of Phoenix
Tempe, AZ
04-2021

Bachelor of Science -

Fort Hays State University
Hays, KS
05-1993

Associate of Science - Radiologic Technology

Fort Hays State University
Hays, KS
05-1993

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Budget control
  • Employee onboarding
  • Positive attitude

Timeline

Manager of Imaging & Cardiopulmonary Services

McLaren Thumb Region
09.2018 - Current

Lead CT Technologist

Huron Medical Center
07.1998 - 09.2018

MBA/MHA -

University of Phoenix

Bachelor of Science -

Fort Hays State University

Associate of Science - Radiologic Technology

Fort Hays State University
Deborah House