Deborah Hyman
Puyallup,WA
Summary
Dynamic professional with extensive experience in customer service and team coordination. Proven ability to resolve complex issues and develop operational strategies that enhance efficiency and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Sunset Garden
Puyallup, Washington
06.2021 - 07.2023
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth flow of operations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Lead
Alaska Airlines
SeaTac, Washington
11.2000 - 05.2019
- Resolved escalated issues from team members or customers, enhancing service quality and maintaining customer trust.
- Resolved complex customer inquiries using airline systems and resources to ensure customer satisfaction.
- Consulted with customers to understand needs and addressed concerns, improving overall service experience.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
Education
High School Diploma -
Franklin Pierce
Tacoma, WA06-1969
Skills
- Customer relationship management
- Customer service
- Operational strategy
- Regulatory compliance
- Crisis management
- Team coordination
Accomplishments
- Top 1% Customer Service Award with Alaska Airlines 2018
Timeline
Assistant Manager
Sunset Garden
06.2021 - 07.2023
Customer Service Lead
Alaska Airlines
11.2000 - 05.2019
High School Diploma -
Franklin Pierce