Deborah Jackson
Carrollton,GA
Summary
Friendly Agent experienced processing large volumes of 30 calls per day. In-depth knowledge of productivity software. Diligent and understanding individual recognized for maintaining low call time and offering exceptional customer service. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Resourceful Agent communicates effectively with diverse audiences.
Overview
28
28
years of professional experience
Work History
Insurnace Agent, LSA5
State Farm Insurance
Carrollton, GA
11.1981 - 09.2009
Met with clients to determine their needs for insurance coverage in auto, homeowner, health, and financial products. Completed applications for each product and bound coverage setting up monthly payment plans. Made changes for coverages, vehicles insured, location of property. Worked with clients on the phone in problem solving for various issues. Took claim reports and corresponded with claims people, regional offices, etc. to make sure each client was satisfied with their purchase of insurance and covered with the proper coverage to meet their needs.
Education
Secretarial Science - Secretarial Studies And Office Administration
West Georgia Technical College
Carrollton, GA01.1981
GED -
Central High School
Carrollton GA05.1973
Skills
- Financial Needs Assessment
- Form Completion and Submission
- Persuasive Negotiations
- Premium Calculations
- Administrative Support
- Claims Information Gathering
- Payment Method
- Client Prospecting
- Underwriter Collaboration
- Binder Coverage
- Insurance Coverage Verification
- Insurance Policy Sales
Accomplishments
- Achieved many trips through effectively helping with sales volume
- Supervised team of 5 staff members.
- Documented and resolved payment issued which led to clients saving money.
Timeline
Insurnace Agent, LSA5
State Farm Insurance
11.1981 - 09.2009
Secretarial Science - Secretarial Studies And Office Administration
West Georgia Technical College
GED -
Central High School
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