Deborah Jackson
Customer Service
North Canton,OH
Summary
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Strong willed Telemarketer with high level of enthusiasm and energy. Over 15+ years of experience in call center environments. Possessing skills in developing rapport with each customer. Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.
Overview
12
12
years of professional experience
Work History
Outbound Telemarketer
Inficision Management, LLC
325 Springside Dr,Akron, Ohio
01.2011 - Current
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Provided information about available products and services, membership details, and purchase advantages.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Overcame objections using friendly, persuasive strategies.
- Implemented upselling techniques to increase revenue and move product.
- Set up appointments with interested customers according to schedule availability.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Education
High School Deploma -
Portage Lakes Career Center
Green, OH06.1981
Skills
- Service Delivery
- Operational Efficiency
- Email Etiquette
- Materials Movement
- Customer Orders
- Performance Goals
- Information Updates
- Prospecting and Cold Calling
- Team Goals
- Performance Marketing
- Active Listening
- Credit Card Applications
- Client Rapport-Building
- Schedule Appointments
- Customer Needs Assessments
- Customer Satisfaction
- Order Processing
- Closing Sales
- Strong Interpersonal Skills
- Loyalty Programs
- Credit and Debt Card Processing
- Persuasion Strategies
- Phone Script
- Customer Care
Timeline
Outbound Telemarketer
Inficision Management, LLC
01.2011 - Current
High School Deploma -
Portage Lakes Career Center