Deborah Jackson
Customer Service
North Canton,OH
Summary
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Strong willed Telemarketer with high level of enthusiasm and energy. Over 15+ years of experience in call center environments. Possessing skills in developing rapport with each customer. Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.
Overview
12
12
years of professional experience
Work History
Outbound Telemarketer
Inficision Management, LLC
01.2011 - Current
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Provided information about available products and services, membership details, and purchase advantages.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Overcame objections using friendly, persuasive strategies.
- Implemented upselling techniques to increase revenue and move product.
- Set up appointments with interested customers according to schedule availability.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Education
High School Deploma -
Portage Lakes Career Center
Green, OH06.1981
Skills
- Service Delivery
- Operational Efficiency
- Email Etiquette
- Materials Movement
- Customer Orders
- Performance Goals
- Information Updates
- Prospecting and Cold Calling
- Team Goals
- Performance Marketing
- Active Listening
- Credit Card Applications
- Client Rapport-Building
- Schedule Appointments
- Customer Needs Assessments
- Customer Satisfaction
- Order Processing
- Closing Sales
- Strong Interpersonal Skills
- Loyalty Programs
- Credit and Debt Card Processing
- Persuasion Strategies
- Phone Script
- Customer Care
Timeline
Outbound Telemarketer
Inficision Management, LLC
01.2011 - Current
High School Deploma -
Portage Lakes Career Center
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