Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Breauna Young

Greenville,SC

Summary

My objective in life is to grow and never give up on your dreams. I love helping others by providing excellent customer service. I am a dedicated service professional with integrity. I strive to maintain professional relationships to increase business results.

Overview

10
10
years of professional experience

Work History

Outbound Telemarketer

Spectrum Business
Greenville, SC
02.2024 - Current
  • Outbound sales representative for Spectrum business.
  • Provided internet, voice, video, and mobile services for small to medium size businesses.
  • Increased sales and customer satisfaction through personalized servicing.
  • Entered orders using multiple systems daily while prospecting new areas for clients.
  • Achieved sales targets by consistently promoting products and services to potential clients.

Customer Service Representative

Verizon
Greenville, SC
05.2018 - 08.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Preformed full account analyst, step ups, upgrades, and use multiple systems such as ( ACSS, Flex, Info-manager.)
  • Reviewed and filled out documents concerning customers accounts if promotions were missing.
  • Assisted customers with processing payments and navigating our online website.

CSR - Customer Service Representative

Alorica
Greenville, SC, SC
05.2015 - 01.2017
  • Assisted customers on their home appliances from Samsung.
  • Responded to customer requests for products, services and company information.
  • Helped customers receive refunds and exchanges on their products that they purchased from Samsung.

Server

Cracker Barrel Restaurant
Greenville, SC
05.2014 - 05.2015
  • Cultivated warm relationships with customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked at cash register to cash out orders.

Education

High School Diploma -

Greenville Technical Charter High School
Greenville, SC

Skills

  • Microsoft Excel
  • Tech Support ( Internet, wireless cellphones, smart watches ,apple and android)
  • Documentation review
  • Ran cash register
  • Relationship Building
  • Customer Service
  • Outbound Calling
  • Microsoft Office

Accomplishments

  • Verizon-Top performer for customer service experience and revenue generated.
  • Verizon-Consistently praised for performance on stats met each month.

Timeline

Outbound Telemarketer

Spectrum Business
02.2024 - Current

Customer Service Representative

Verizon
05.2018 - 08.2023

CSR - Customer Service Representative

Alorica
05.2015 - 01.2017

Server

Cracker Barrel Restaurant
05.2014 - 05.2015

High School Diploma -

Greenville Technical Charter High School

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Breauna Young