DEBORAH JENNINGS
State of Ohio Division of Financial Institutions
COLUMBUS,OH
22
years of professional experience
To obtain a position that will allow me to utilize my skills achieved through job experience and training, including Microsoft Excel. My professional work ethic will help to benefit not only my employer but my co-workers as well. With these factors this will allow me to be an important asset to my department in helping it to run smoothly and efficiently as possible.
Work History
Accountant Examiner 3
6 Years 6 Months- Reviewed financial documents for completeness and routed items to the proper team for follow-up.
- Maintained organized records to support accurate retrieval, updates, and ongoing account tracking.
- Prepared correspondence and routine reports for internal review and administrative follow-up.
- Entered and updated information in multiple systems to keep records current and accessible.
- Verified supporting details against source documents before submitting records for processing.
- Answered routine questions from customers and staff with clear, professional communication.
- Organized incoming mail and distributed documents to the appropriate office locations.
- Supported front desk operations by greeting visitors and directing them to the right contact.
- Tracked account activity and followed up on missing information needed for completed records.
- Filed documents by established procedures to support quick retrieval and secure storage.
- Compiled data from multiple sources to support review, reporting, and record accuracy.
- Handled invoice processing tasks by checking details, entering information, and forwarding items for review.
- Updated customer information in office systems while following confidentiality and documentation standards.
- Assisted with daily administrative tasks to keep office workflow organized and responsive.
Customer Service Assistant 1
10 Years 10 Months- Review [number] returned-mail records weekly to research valid addresses and update customer files.
- Respond to [number] customer inquiries daily across phone, email, walk-in, and written requests.
- Resolve internal and external complaints by researching issues and delivering clear, accurate guidance.
- Update elevator certificates, permits, and variances while assigning state identification numbers to elevator units.
- Maintain the Amanda database, process inspector requests, and complete invoices, filing, labels, and faxing tasks.
Office Assistant 2/Secretary
1 Year 1 Month- Logged [number] mail items daily into database systems while opening, sorting, and distributing incoming correspondence.
- Processed [number] customer inquiries weekly while answering multi-line calls and resolving account questions.
- Prepared and typed documentation for review, maintaining clear formatting and accurate administrative records.
- Reviewed reports, employer submissions, and audit documents for errors, then updated records to correct discrepancies.
- Prepared weekly and monthly reports, gathering information and supporting special project management with accurate data.
- Maintained filing systems, scanned images and travel vouchers, and indexed records for fast retrieval and quality checks.
- Handled front desk reception duties, accepted tuition payments, and supported employers with application questions and concerns.
Unemployment Cont. Examiner 2
7 Months- Handle [number] employer calls weekly to address questions and resolve application concerns.
- Updated submitted documents to correct errors and maintain accurate records.
- Calculated employer rates and late charges according to established guidelines.
- Gathered and analyzed case information to prepare clear reports for review.
- Reviewed post-payment claims documents across Medicaid paid claims categories.
- Posted transactions and reviewed account activity to support accurate accounting records.
Account Clerk
5 Months- Handled [number] calls daily through a multi-line switchboard, routing outside and in-house inquiries promptly.
- Processed [number] customer payments weekly at the front desk while balancing reception duties and visitor support.
- Bathed checks? Logged checks into a tracking system for verification and maintained accurate payment records.
- Opened and sorted incoming mail, then routed documents to support timely office processing.
- Prepared monthly statistical reports and assisted with special project management using Microsoft Excel and Microsoft Word.
Skills
Microsoft Excel
Microsoft Word
OAKS
PeopleSoft
CAVU
Amanda
Customer service
Records management
Document processing
Data entry
Telephone support
Report preparation
Front desk operations
Reception duties
Filing systems
Mail distribution
Invoice processing
Confidential information handling
Timeline
Accountant Examiner 3
State of Ohio Division of Financial Institutions
10.2019 - 04.2026Read More
Customer Service Assistant 1
State of Ohio Department of Commerce
12.2008 - 10.2019Read More
Office Assistant 2/Secretary
Ohio Department of Job and Family Services
11.2007 - 12.2008Read More
Unemployment Cont. Examiner 2
LTE
02.2006 - 09.2006Read More
Account Clerk
Ohio Tuition Trust Authority
08.2004 - 01.2005Read More