Deborah Jewett
Santaquin
Summary
Highly organized individual committed to applying strong work ethic, adept multitasking, and exceptional customer service and cash handling skills. Prepared to contribute as a friendly teller and enhance customer experience.
Overview
16
16
years of professional experience
Work History
Account Representative
Canyon View Medical Group
Provo
2014.03 - 2017.10
- Maintained patient accounts by accurately obtaining, recording, and updating personal and financial information; collected patient charges to ensure account accuracy.
- Scheduled appointments in person or by telephone to optimize patient satisfaction, maximize provider time, and improve treatment room utilization.
- Professionally answered phone calls, documented calls in patient charts, took messages, and directed incoming calls to the correct individual.
- Greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Maintained a clean and orderly reception area to enhance visitor experience.
Account Representative
Central Utah Clinic
Provo
2008.07 - 2014.03
- Identified trends and coordinated with insurance companies to verify coverage and streamline benefits processing.
- Investigated and resolved patient/insurance overpayments, facilitating accurate account adjustments.
- Resolved denied insurance claims, ensuring timely reimbursement for services provided.
- Posted payments in pharmacy system accurately.
- Create Standard Operating Procedure per department and train new employees.
Cashier
Home Depot
Provo
2008.05 - 2008.07
- Balanced cash register daily to maintain financial accuracy.
- Processed customer purchases and returns to ensure accurate transactions.
- Greeted customers and addressed questions or concerns to enhance their shopping experience.
Financial Service Representative
Mountain America Credit Union
Spanish Fork
2006.07 - 2008.04
- Ensured timely preparation and disbursement of loans to meet customer financial needs.
- Processed customer transactions accurately and efficiently, ensuring a seamless banking experience.
- Delivered quality customer service by identifying and addressing customers' needs, fulfilling product and service requests, and resolving issues promptly.
- Conducted monthly and weekly audits for Spanish Fork Branch to maintain compliance and operational integrity.
Sales Representative
Gold N' Tan
Spanish Fork
2004.01 - 2006.01
- Engaged customers by providing product knowledge and personalized recommendations.
- Conducted sales presentations to demonstrate product features and benefits.
- Managed inventory levels to ensure product availability and customer satisfaction.
- Processed customer purchases with attention to detail, ensuring accurate transactions.
- Balanced cash register at shift's end, verifying accuracy of cash flow.
Head Cashier
Stadium Cinemas
Payson
2002.01 - 2006.01
- Provided customer service in lobby and box office while balancing cash register.
- Managed stock inventory in storage area to ensure availability for operations.
- Cleaned movie theater after showing to maintain cleanliness and enhance customer experience.
Education
General Proofreading
Proofread Anywhere
2026-04
General Credit
BYU-Pathways
2018-09
High School Diploma - Business English, DECA, Key Club and Debate
Payson High School
Payson2006-05
Skills
- Customer service excellence
- Microsoft Excel and Word proficiency
- Professional phone etiquette
- Active listening and communication skills
- Cash handling expertise
- Microsoft Excel and Word
- Rapid data entry with 10-key
- Scheduling and calendar management
- SOP creation
- Manual development
- Training manual development
- Problem solving and analytical thinking
- Strong work ethic
- Friendly demeanor
- Patience and empathy in customer interactions
References
- Kris Phillips, Stadium Cinemas, Payson, Utah, 801-319-1203
- Lacey Hawkins, Gold N' Tan, Spanish Fork, Utah, 801-369-2480
- Marie Foules, Central Utah Clinic, Provo, Utah, 801-358-2248
Timeline
Account Representative
Canyon View Medical Group
2014.03 - 2017.10
Account Representative
Central Utah Clinic
2008.07 - 2014.03
Cashier
Home Depot
2008.05 - 2008.07
Financial Service Representative
Mountain America Credit Union
2006.07 - 2008.04
Sales Representative
Gold N' Tan
2004.01 - 2006.01
Head Cashier
Stadium Cinemas
2002.01 - 2006.01
General Proofreading
Proofread Anywhere
General Credit
BYU-Pathways
High School Diploma - Business English, DECA, Key Club and Debate
Payson High School