Deborah Johnson
Lithonia
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ross Department Store
05.2015 - 09.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Head Cashier
Tower Package Store
06.2009 - 04.2014
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
Education
High School Diploma -
Wendell Phillips High
Chicago, IL06.1978
Skills
- Staff Traing
- Order Fulfillment
- Retail Sales Customer Service
- Customer Relations
Baking
Baking old fashion cakes from scratch is my paasion for birthdays family gathering. Im the family baker.
Timeline
Customer Service Representative
Ross Department Store
05.2015 - 09.2017
Head Cashier
Tower Package Store
06.2009 - 04.2014
High School Diploma -
Wendell Phillips High
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