Deborah Johnson
Prince Frederick,Maryland
Summary
Proven leader with extensive experience in retail operations and human resources at Spring Dell Center, adept at customer service and problem-solving. Excelled in managing inventory, enhancing shopping experiences, and maintaining HR compliance. Skilled in multitasking and coaching teams to achieve operational excellence, demonstrating a significant impact on efficiency and customer satisfaction. Meeting monthly Sales goals.
Overview
26
26
years of professional experience
Work History
Retail Store Manager
Spring Dell Center
01.2018 - 04.2024
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
HR Assistant/Human Resources Payroll Specialist
Spring Dell Center
06.1998 - 01.2018
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Maintained compliance with labor laws by conducting thorough audits of HR practices and policies.
Education
High School Diploma -
Calvert High School
Prince Frederick, MD06.1968
Skills
Customer Service
Strong multi-tasking
Problem-Solving
Retail Operations
Additional Information
I retired from two Full time jobs after working for each 20yrs. and my last PT job at Hooks and Hangers (thrift Store for 6 yrs.
Timeline
Retail Store Manager
Spring Dell Center
01.2018 - 04.2024
HR Assistant/Human Resources Payroll Specialist
Spring Dell Center
06.1998 - 01.2018
High School Diploma -
Calvert High School
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