Deborah Karau
Oshkosh
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Sales Training Manager
4imprint
08.2015 - 01.2020
- Managed and trained new associates for the Customer Service position.
- Created and trained a 6 week in classroom training program.
- Evaluated trainee performance to provide individual coaching, tools and constructive feedback.
- Developed and designed training manuals and aids to enhance and simplify training processes.
- Used proprietary and Microsoft to revise and update training materials and content to reflect new processes and techniques.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Interviewed and hired employees
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Trainer
4imprint
01.2000 - 01.2015
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on proprietary software packages.
- Monitored participant workflow and behaviors throughout training process.
- Developed effective training plans based on department needs and objectives.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Scheduled and taught in class and online courses to increase learning opportunities.
Education
High School Diploma -
Lourdes High School
OshkoshFox Valley Technical
Oshkosh, WISkills
- Critical Thinking
- Classroom Support
- Interdepartmental Collaboration
- Providing Feedback
- Sales Coaching
- Staff Meetings
- Trainee Evaluations
- Customer Experience
Timeline
Sales Training Manager
4imprint
08.2015 - 01.2020
Trainer
4imprint
01.2000 - 01.2015
High School Diploma -
Lourdes High School
Fox Valley Technical