Deborah Kelsik
Dublin,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Marketing Director
Oakleaf Village Assisted Living/Memory Care
Columbus , OH
2007.05 - 2021.02
- Developed strong relationships with clients through effective communication.
- Performed administrative tasks such as data entry, filing, and document preparation.
- Assessed customer needs to recommend appropriate products or services.
- Maintained an accurate database of customer information including contact details, purchase history, and preferences.
- Identified new business opportunities through networking and cold calling.
- Organized promotional events to increase brand awareness and generate leads.
- Greeted customers upon arrival at the store and provided assistance as needed.
- Attended weekly team meetings to discuss upcoming projects and challenges.
- Provided training on how to use our products for both internal staff and external customers.
- Developed relationships with existing customers through follow-up communications.
- Collaborated with other departments such as marketing, operations, and logistics to ensure successful delivery of products or services.
- Adhered to company policies and procedures when dealing with customers.
- Utilized problem-solving skills to resolve complex customer issues quickly.
- Responded to customer inquiries about products and services.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Consulted with customers regarding needs and addressed concerns.
- Built and deepened relationships with account representatives to support long-term company objectives.
- Rendered ongoing support and account management to customers to maintain loyalty and continue revenue streams.
- Greeted and assisted customers to foster positive experiences.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Produced sales documents, finalized deals and filed records.
Education
Bachelor of Arts - Elementary Education
Ohio State University
Columbus, OH1974-05
Skills
- Client Relations
- Consultative Selling
- Building rapport
- Sales Presentations
- Paperwork Processing
- Closing deals
- Customer Assistance
Timeline
Marketing Director
Oakleaf Village Assisted Living/Memory Care
2007.05 - 2021.02
Bachelor of Arts - Elementary Education
Ohio State University
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