Deborah King
Mechanicsburg,PA
Summary
Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Field Service Client Specialist
Guaranteed Returns
Holbrook, NY
09.2021 - Current
- Provided customer service to clients by responding to inquiries, resolving issues, and providing support.
- Developed effective relationships with clients through proactive communication.
- Gathered feedback from clients regarding their satisfaction with services provided.
- Generated invoices for all completed work on behalf of clients according to company policy.
- Followed up with customers after completion of projects to ensure satisfaction with results.
- Performed administrative duties such as filing paperwork, creating documents, and scheduling appointments.
- Established and effectively maintained productive customer relationships.
- Scheduled and confirmed customer appointments and delivered timely reminders.
- Researched and adequately resolved client questions and issues.
Order Fulfillment Specialist
Macys Department Store
Harrisburg , PA
08.2018 - 05.2020
- Assisted customers with product selection and order placement.
- Monitored inventory levels to ensure timely fulfillment of customer orders.
- Processed incoming orders accurately and efficiently.
- Verified accuracy of shipping information prior to processing orders.
- Inspected all outgoing shipments for quality assurance purposes.
- Resolved customer inquiries in a prompt and professional manner.
- Managed returns and exchanges according to company policy.
- Created labels for outgoing packages according to postal requirements.
- Performed regular maintenance on equipment used in the fulfillment process.
- Collaborated with team members to maximize productivity levels.
- Pulled and packed products from shelves based on customer orders.
- Generated fulfillment reports to keep track of product movements.
- Achieved productivity and accuracy standards to meet company guidelines.
- Labeled boxes and placed in outbound collection areas.
Education
High School Diploma -
Hudson High School
Hudson05-1993
Skills
- Client Needs Assessment
- Performance Tracking
- Order Processing
- De-Escalation Techniques
Timeline
Field Service Client Specialist
Guaranteed Returns
09.2021 - Current
Order Fulfillment Specialist
Macys Department Store
08.2018 - 05.2020
High School Diploma -
Hudson High School