Summary
Overview
Work History
Education
Skills
Skillsassets
Qualificationscertificates
References
Certification
Timeline
Generic

Deborah K. Queen

Summary

I am enthusiastic about the opportunity to contribute to your organization. With over 15 years of experience and leadership in the financial sector, I have developed a strong foundation in customer service and team leadership. I am eager to leverage this expertise to add value and contribute meaningfully to the success of your organization. am excited to express my interest in the Loan Fraud Verification position. My 15+ years of experience and leadership in financial institutions have provided me with valuable experience, which I am eager to leverage to become an asset to your team. With my background in customer service and professional leadership, I am confident in my ability to contribute effectively to your business.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Area Manager

Advance America Pay Day Loan Inc.
01.2021 - Current
  • As Divisional Area Manager for a multi-million-dollar company, My responsibility included effectively leading in a way that aligns with company’s values
  • My role involves conducting comprehensive performance evaluations for employees, assessing their impact on revenue, and implementing strategies to enhance the overall internal performance of the company
  • I also identify areas for organizational growth, conduct risk assessments, and efficiently mobilize resources
  • Additionally, I manage bi-weekly schedules that balance the needs of both the company and its employees
  • I oversee daily budget and revenue management, ensuring accountability for financial transactions and achieving revenue targets
  • In my capacity as Assistant to the Divisional Director of Operations, I assist in staffing, training, and employee development, ensuring alignment with company goals
  • My responsibilities also include managing payroll, coaching employees, setting monthly performance targets, ensuring compliance with regulations, and resolving customer complaints
  • I am actively involved in external community engagement, participating in marketing initiatives for our company’s products and services, and volunteering with local organizations
  • Furthermore, I conduct center business reviews and operational compliance audits to ensure accuracy and efficiency in daily operations
  • To safeguard the company’s integrity, I monitor and address any potential fraudulent activity

Center Sales Manager

Advance America Pay Day Loan Inc.
01.2010 - Current

District Training Manager

Advance America Pay Day Loan Inc.
01.2018 - 06.2020

Assistant Sales Manager

Advance America Pay Day Loan Inc.
04.2009 - 09.2010

Education

Associates of Arts (AA) - Business Admin., Human Services.

Indian River State College
06.2020

High School Diploma -

Martin County High School
01.1993

Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • Emotional intelligence
  • Delegating tasks
  • Communication
  • Negotiation
  • Problem-solving
  • Data analytics
  • Customer service
  • Sales
  • Marketing
  • Planning
  • Project management
  • Staff Management
  • Operations Management

Skillsassets

  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • An emotionally intelligent leader with the skill of delegating tasks that foster a growth mindset within a professional environment.
  • Exceptional communication, negotiation, and problem-solving skills including creating and assessing data analytics.
  • Experienced in customer service sales, marketing, planning, and project management.

Qualificationscertificates

  • Certified Tax Professional, 01/01/17
  • Certified Notary, 01/01/23
  • Business Secretary, Indian River State College, 01/01/95

References

References are provided upon request.

Certification

Certified Tax Professional, 2017

Certified Notary, 2023

Timeline

Area Manager

Advance America Pay Day Loan Inc.
01.2021 - Current

District Training Manager

Advance America Pay Day Loan Inc.
01.2018 - 06.2020

Center Sales Manager

Advance America Pay Day Loan Inc.
01.2010 - Current

Assistant Sales Manager

Advance America Pay Day Loan Inc.
04.2009 - 09.2010

Associates of Arts (AA) - Business Admin., Human Services.

Indian River State College

High School Diploma -

Martin County High School
Deborah K. Queen