Deborah Lair
Redmond,Oregon
Summary
Compassionate healthcare professional specializing in patient relations, recognized for high productivity and efficient task completion. Expertise in conflict resolution, patient advocacy, and health information privacy practices. Strong communication and problem-solving skills enhance patient satisfaction and support healthcare objectives.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
St Charles Health Care
Bend, OR
06.2010 - 04.2015
- Built professional relationships with physicians and staff to enhance collaboration and patient care.
- Provided administrative support for patient care staff.
- Facilitated ongoing communication with patients, families, and healthcare providers to support understanding of treatment plans and progress.
- Demonstrated flexibility during changes to patient care practice.
- Ensured regulatory compliance and upheld professionalism in patient services to maintain high standards of care.
- Completed insurance verifications and claim forms for patient intake and processing.
- Compiled and maintained medical charts and reports in complex digital databases.
Inside Sales
CosmoProf
Bend, OR
08.2008 - 11.2009
- Maximized sales by cross-selling and upselling higher-profit products.
- Informed clients of current sales promotions to boost sales.
- Assisted customers in selecting beauty products and provided personalized recommendations.
- Responded to customer inquiries and resolved issues promptly and professionally.
- Provided beauty advice based on customer needs and preferences.
- Assisted customers in finding appropriate skin care solutions by recommending specific products.
- Demonstrated products to customers and answered questions about features and benefits.
- Identified customer beauty needs by asking open-ended questions.
- Recommended additional services or products to meet specific customer needs.
- Collaborated with team members to enhance customer experience in shopping environment.
- Ensured that promotional materials were displayed accurately throughout the store.
- Attended regular training sessions to stay informed on new products and trends in the industry.
- Cultivated relationships with local salons, spas, and schools to drive mutual business opportunities.
- Developed relationships with vendors to obtain new products or negotiate better prices and terms for existing products.
- Provided excellent customer service by responding promptly to inquiries via phone or email.
- Managed inventory levels by tracking product sales and restocking accordingly.
- Conducted regular inventory audits to ensure accuracy of stock levels.
Patient Care Representative
Central Oregon Ear, Nose, Throat
Bend/Redmond, OR
01.2007 - 10.2008
- Collaborated with healthcare team to deliver quality patient care.
- Provided direct patient care and assistance to healthcare team members.
- Managed patient scheduling and appointment confirmations to optimize patient flow.
- Coordinated communication between patients and healthcare providers to enhance care delivery.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Handled patient inquiries and resolved concerns promptly.
- Managed patient records using electronic health record systems.
- Processed patient referrals to specialists in a timely manner.
- Assisted patients with insurance verification and benefit explanations.
- Educated patients on pre-visit requirements and procedures clearly.
- Assisted healthcare providers in managing patient care by streamlining appointments, referrals, laboratory tests, and medical records.
- Maintained updated knowledge of HIPAA regulations related to the release of confidential medical information.
- Verified insurance coverage for all visits to ensure accurate billing procedures were followed.
- Prepared examination rooms and ensured cleanliness and organization.
Education
Some College (No Degree) -
Central Oregon Community College
Bend, ORSkills
- Patient scheduling
- Claims processing
- Medical record management
- Regulatory compliance
- Digital charting
- Insurance verification
- Payment arrangements & negotiation
- Healthcare system navigation
- Customer relationship management
- Healthcare team collaboration
- Interpersonal communication
- Multitask coordination
- Cross-functional teamwork
- Attention to detail
- Time management
- Flexibility in practice
- Problem solving
- Critical thinking skills
- Organizational skills
- Organizational skills
Timeline
Patient Care Coordinator
St Charles Health Care
06.2010 - 04.2015
Inside Sales
CosmoProf
08.2008 - 11.2009
Patient Care Representative
Central Oregon Ear, Nose, Throat
01.2007 - 10.2008
Some College (No Degree) -
Central Oregon Community College