Deborah Lewis
Pickens,SC
Summary
Driven with 2 + years of experience selling merchandise and attracting loyal customers through personalized service. Talented at understanding customers' needs, suggesting suitable merchandise and. Dedicated to enhancing customer experiences with friendly approach. Personable with background providing exemplary customer service in stores. Practiced in use of POS systems and proficient in money handling. Deliver effective loss prevention and thorough product knowledge. Hardworking and reliable with strong ability in. Highly organized, proactive and punctual with team-oriented mentality.
Overview
4
4
years of professional experience
Work History
Business Development Representative
The Now Television Network
Easley, SC
01.2021 - 03.2021
- Created and improved business pipeline using cold and warm techniques.
- Developed highly empathetic client relationships and earned reputation for exceeding corporate goals.
- Strategized approaches to meet objectives and capitalize on emerging opportunities.
- Increased bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
- Developed clientele by networking to find new customers and generate lists of prospective clients.
- Recommended product changes to enhance customer interest and maximize sales.
- Optimized current revenue streams by networking for additional business prospects with established clients.
- Goal-oriented Business Development Representative adept at delivering results in both team-based and individual capacities.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Prepared contracts and completed sales with new and existing clients.
- Oversaw needs of more than 25 customers per hour during typical day.
- Effectively built relationships with both established and potential customers.
Pharmacy Technician/Clerk
Fleetwood Pharmacy
Easley, SC
03.2019 - 12.2020
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Maintained lines of communication with customers, providing instructions and general support.
- Answered customer questions.
- Restocked shelves.
- Assessed customer needs and upsold products and services to maximize sales.
- Educated customers on special pricing opportunities and company offerings.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Documented conversations with customers to track requests, problems and solutions.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Processed returned items in accordance with store policy.
- Helped customers find specific products, answered questions and offered advice.
- Received payments and issued receipts.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find necessary store items.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Monitored sales events to protect products, added new merchandise and rang up purchases.
- Assisted customers with account updates, new service additions and promotional offers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Operated cash register, collected payments and provided accurate change.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Processed several transactions per day with exceptional accuracy.
Food Prep/Customer Service
Skin's Hot Dogs
Easley, SC
09.2016 - 02.2019
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Provided exceptional service to customers per day at establishment.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Collaborated with host, bus person and cook to efficiently serve food and beverage options.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Greeted newly seated guests quickly and efficiently.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
High School Diploma -
Pickens High School
Pickens, SC05.1983
Some College (No Degree) - Team Concept Training
Blue Ridge Community College
Flat Rock, NCSkills
- Customer Support
- Problem Resolution
- Customer relationship management
- Effective communication
- Troubleshooting
- Quality assurance
- Customer Service
- Customer relations
- Product organization
- Credit card payment processing
- High-energy attitude
- Store maintenance
Timeline
Business Development Representative
The Now Television Network
01.2021 - 03.2021
Pharmacy Technician/Clerk
Fleetwood Pharmacy
03.2019 - 12.2020
Food Prep/Customer Service
Skin's Hot Dogs
09.2016 - 02.2019
High School Diploma -
Pickens High School
Some College (No Degree) - Team Concept Training
Blue Ridge Community College