David Norton
Wilmington,Massachusetts
Summary
Spent 14 years in various customer care and sales roles. I was consistently a top agent as far as customer satisfaction at last 2 jobs. I try to embody the "I shine, you shine, WE shine" philosophy when it comes to working with a team and with individual customers / clients. Able to develop real and lasting relationships with customers and have been often treated as a trusted partner and advisor which led to being a top performer in past sales roles. Ability to quickly learn new tech stack. Familiarity with SFDC, Salesloft, Hubspot, Zoominfo. I bring a degree of levity to any environment I'm in as well. Smiling at work is a great thing
Overview
26
26
years of professional experience
Work History
Business Development Representative
Join
11.2022 - 09.2023
- Contracted through Reveneer to generate interest in Join with very specific persona at general contractors
- Developed and revised effective talk track through A/B testing
- Sourced new leads for general outreach
- Scheduled discovery calls with Project Executives and other senior executives / VP's at large general contractors.
Business Development Representative
Reveneer
05.2021 - 09.2023
- Pipeline generation for multiple tech companies using omnichannel outbound approach (phone, email and LinkedIn messaging)
- Averaged 300 calls / 200 emails per week
- Sourced new leads for each project based on the customers preferences
Business Development Representative
Backblaze
05.2021 - 11.2022
- Contracted through Reveneer for outbound pipeline generation
- Conducted omnichannel outreach to IT professionals
- Scheduled discovery calls with IT professionals
- Sourced new leads and managed them in Salesforce.
- Managed warm leads and conducted follow up with them
- 11 closed wons over the length of the project
Customer Care Associate
Buildium
12.2017 - 08.2018
- Helped clients navigate through the vast capabilities of the Buildium property management accounting platform.
- Managed numerous areas of customer care including accounting functions, tech stack issues, and billing
- Consistently received very positive feedback from all customers via after call surveys
Sales Associate
PEAK Event Services
01.2008 - 11.2017
- Guided clients through planning and executing large high end events
- Averaged 50 inbound calls per day
- Coordinated all equipment / linen rentals and logistics involved
- Built up large client base with lasting relationships
- Led sales team consistently each year
Truck Driver
PEAK Event Services
09.1997 - 12.2007
- Delivered and installed equipment for large parties and weddings throughout the Boston area
Education
Associate's degree - Liberal Arts & Sciences
Middlesex Community College
Bedford, MASkills
- Business Development
- Salesforce
- CRM Software
- Cold Calling
- Account Management
- Customer support
- Customer retention
- Conflict management
- B2B Sales
- Outside Sales
- Sales
Timeline
Business Development Representative
Join
11.2022 - 09.2023
Business Development Representative
Reveneer
05.2021 - 09.2023
Business Development Representative
Backblaze
05.2021 - 11.2022
Customer Care Associate
Buildium
12.2017 - 08.2018
Sales Associate
PEAK Event Services
01.2008 - 11.2017
Truck Driver
PEAK Event Services
09.1997 - 12.2007
Associate's degree - Liberal Arts & Sciences
Middlesex Community College