Deborah Lott
Philadelphia,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Refund Specialist
Amtrak National Railroad
Philadelphia, Pennsylvania
01.2016 - 11.2019
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Prevented delays and claim denials by correcting information prior to submission.
Foster Care Provider
Children And Family Services
Los Angeles, CA
09.2019 - 10.2019
- Transported kids to mandated therapy, extracurricular activities and medical appointments.
- Helped reunify birth families through coordinated visitation strategies.
- Supported education of children under care through consistent attendance to school and attentiveness to homework assignments.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Completed home welfare checks to align with state and program guidelines.
Customer Service Representative
Amtrak National Railroad
Philadelphia, Pennsylvania
01.1988 - 08.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Foster Care Provider
Jewish Family And Children Services
Philadelphia, Pennsylvania
08.2016 - 02.2018
- Supported education of children under care through consistent attendance to school and attentiveness to homework assignments.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Organized activities for birth parents and in-home support counselors.
Education
Business
Morgan State University
Baltimore, MD08.1979
Skills
- Social Interaction
- Outdoor Activities
- Positive Reinforcement Methods
- Dietary Needs
- Scheduling Medical Appointments
- Child Behavior Modification
- Summary Reports
crafter
i am an artisian. i create leather good, dolls, abstract glass art and a rug creator
Timeline
Foster Care Provider
Children And Family Services
09.2019 - 10.2019
Foster Care Provider
Jewish Family And Children Services
08.2016 - 02.2018
Refund Specialist
Amtrak National Railroad
01.2016 - 11.2019
Customer Service Representative
Amtrak National Railroad
01.1988 - 08.2016
Business
Morgan State University
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