Deborah Love
Santa Ana,CA
Summary
Detailed oriented and efficient Patient Navigator with experience with patients and medical providers in the healthcare field. Knowledge in scheduling specialty exams, medical terminology and the use of EPIC. Worked with almost 1000 plus doctors of Orange and Los Angeles County. I have always wanted to make a difference in the healthcare world and I am prepared to advance in my career while joining a great team.
Overview
13
13
years of professional experience
Work History
Patient Navigator
Radnet
03.2020 - Current
- My role as a patient navigator in the Radiology field consists of offering premium level of patient and provider services with contracted doctor offices in Orange and Los Angeles County
- My top patients are contracted with Greater Newport Physicians and Dr Madhu Agarwal who is a Neuro-Ophthalmologist
- I assist on getting exams scheduled upon the doctors I work with request, obtaining prior authorizations and clinical records for these patients
- I confirm diagnoses and exams are align prior to patients appointment time
- I work with Leora with Greater Newport Physicians to make sure we are up to date with new studies we perform for future patients
- Ultimately, I provide a VIP service to all of our patients and medical groups.
Patent Service Representative
Radnet
08.2019 - 02.2020
- As a Patient Service Representative in the Radiology field, I was stationed in the front desk checking in patients for 6 Modalities in Radiology
- I answer incoming phones and make out bounding phone call to patients regarding their scheduled appointments
- I was in this position for 6 months and was promoted to a Patient Navigator.
Customer Service
Hertz
03.2018 - 06.2019
- As I hold my position at Hertz, customer service holds a significant role with the high volume of customers we have coming through everyday
- I have the responsibilities of providing each customer with clean rental cars, also making sure their experience is nothing but great
- Other parts of my job consist of me handling paperwork to be given to local dealerships for each car we have.
Stocker/Cashier
The 99
10.2014 - 05.2017
- As a cashier and stocker, my duties at the 99 cent store consisted of working the register by handling transactions
- My main job at the 99 cent store was stock the merchandise.
Front desk associate
Sheikh
10.2016 - 03.2017
- Sheikh is a clothing and shoe company
- My task at Shiekh were to assist, greet, run transactions, also maintaining computer involvement with our online and special order customers
- As a huge sales environment we had to make sure our customers were happy with each product they received.
Animal volunteer assistance
Wildlife Hospital the Pal Program
05.2011 - 08.2013
- As an volunteer assistant at the Pal Program for the youth I volunteered with other students at Wildlife Hospital an animal care hospital
- Our volunteer tasks were to learn different techniques on rehabilitating the animals back to their health.
Education
Psychology
Long Beach city college
12.2015
Psychology
Diablo Valley College
12.2015
Liberty High School
06.2012
Skills
- Ability to Work Under Pressure
- Effective Time Management
- Computer Skills
- Microsoft Excel
- Microsoft Office
- Data Entry
- Scheduling/Appointment
- Scheduling
- Documentation and Reporting
References
- Karen Vigilant (Kinesiology Professor), Long Beach City College, (562) 896-6231
- Chad Briscoe (Life Coach), Pal Program, (925) 238-8434
- Dr. Christina Ma (Radiologist), Beverly Radiology, (310) 267-6629
Timeline
Patient Navigator
Radnet
03.2020 - Current
Patent Service Representative
Radnet
08.2019 - 02.2020
Customer Service
Hertz
03.2018 - 06.2019
Front desk associate
Sheikh
10.2016 - 03.2017
Stocker/Cashier
The 99
10.2014 - 05.2017
Animal volunteer assistance
Wildlife Hospital the Pal Program
05.2011 - 08.2013
Psychology
Long Beach city college
Psychology
Diablo Valley College
Liberty High School