Deborah Marshall
Augusta,GA
Summary
Dynamic Shift Manager at AAFES with a proven track record in enhancing team performance through effective training and mentoring. Skilled in cash handling and decision-making, I excel in resolving customer complaints and ensuring workplace safety, leading to improved operational efficiency during peak hours.
Overview
36
36
years of professional experience
Work History
Shift Manager
AAFES
Augusta, GA
03.1989 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Education
No Degree - Psychology
Augusta University
Augusta, GASkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Opening and closing procedures
- Handling customer complaints
- Mentoring and coaching
- Delegating work
- Interpersonal skills
Timeline
Shift Manager
AAFES
03.1989 - Current
No Degree - Psychology
Augusta University