Deborah Marshall
Augusta,GA
Summary
Dynamic Shift Manager at AAFES with a proven track record in enhancing team performance through effective training and mentoring. Skilled in cash handling and decision-making, I excel in resolving customer complaints and ensuring workplace safety, leading to improved operational efficiency during peak hours.
Overview
36
36
years of professional experience
Work History
Shift Manager
AAFES
03.1989 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Education
No Degree - Psychology
Augusta University
Augusta, GASkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Opening and closing procedures
- Handling customer complaints
- Mentoring and coaching
- Delegating work
- Interpersonal skills
Timeline
Shift Manager
AAFES
03.1989 - Current
No Degree - Psychology
Augusta University
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