DEBORAH MAY
Renton,WA
Summary
Disciplined worker with a track record of success in fast-paced environments. Experienced in cultivating positive relationships, both personally and professionally. Demonstrates strong knowledge of processes and main carrying restrictions.
Overview
9
9
years of professional experience
Work History
Mail Handler
USPS
Seattle, WA
06.2016 - 07.2023
- Sorted and organized incoming mail for efficient delivery to relevant departments and individuals.
- Sorted outgoing mail into appropriate bins following postal guidelines.
- Provided support in the efficient loading and unloading of trucks, managing a variety of items such as mail, packages, and materials.
- Safely transported separated mail to relay boxes along designated route for efficient and timely delivery.
- Ensured prompt and timely delivery of various types of mail.
- Offered support and recommendations to newer personnel, resulting in improved productivity.
Customer Service Representative
Ledcor Technical Services
Tukwila, WA
03.2014 - 04.2016
- Regularly engaged in customer follow-up after resolving their concerns.
- Collaborated with cross-functional teams to develop effective solutions for complex issues and enhance customer satisfaction.
- Maintained detailed customer records for future reference.
- Consistently provided timely solutions to customer inquiries, maintaining high standards of customer service.
- Provided customer support through various channels such as phone, email, and chat.
- Collected data from customer surveys to identify areas for improving the quality of customer service.
- Consistently upheld a standard of excellence in customer service, even in the face of difficult situations.
- Efficiently addressed customer concerns and ensured satisfaction by managing incoming communications across multiple platforms.
Education
Some College (No Degree) - Accounting
Seattle Central Community College
Seattle, WASkills
- Postal service product knowledge
- Mail handling
- Shipment Preparation
- Mail delivery
- Distribution Services
- Regulatory Compliance
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Work Preference
Work Type
Part TimeWork Location
On-SiteRemoteImportant To Me
Flexible work hoursWork from home optionWork-life balanceCompany CulturePaid time offTimeline
Mail Handler
USPS
06.2016 - 07.2023
Customer Service Representative
Ledcor Technical Services
03.2014 - 04.2016
Some College (No Degree) - Accounting
Seattle Central Community College
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