Deborah Mayo
Cypress
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
42
42
years of professional experience
Work History
Caregiver
Self Employed
Cypress
06.2010 - 09.2021
- Took care of sick elderly parents by myself.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Laundered clothing and bedding to prevent infection.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Drove clients to doctors' appointments and social outings.
- Helped clients get in and out of beds and wheelchairs.
- Observed changes in behavior or physical condition that may require medical attention.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Maintained clean and well-organized environment for client happiness and safety.
- Organized oral medications for clients following dosage and schedule requirements.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Followed safe lifting and transferring techniques to transport residents.
- Provided emotional support to clients during difficult times.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Supported bathing, dressing and personal care needs.
- Managed inventory and supplies to ensure materials were available when needed.
Investigator
CPS
Houston
07.2008 - 05.2011
- Reviewed police reports, medical records, and other documents for evidence.
- Managed surveillance of individuals, specific properties and events.
- Conducted background investigations for personnel security clearances.
- Adhered to departmental policies regarding investigations and reporting procedures.
- Conducted interviews with witnesses and suspects to obtain information related to case.
- Interviewed subjects, targets and witnesses for information verification and corroboration.
- Assessed potential threats posed by individuals under investigation based on collected information.
- Provided expert testimony in court concerning investigation findings.
- Managed caseloads efficiently, prioritizing tasks and meeting strict deadlines in high-pressure environments.
- Opened investigations into issues brought up by individuals in community.
- Documented facts and statements gathered from complainants, witnesses and accused persons.
- Maintained strict confidentiality and discretion in handling sensitive information and investigations.
- Liaised with law enforcement agencies to investigate and solve crimes.
- Followed up on leads obtained through interviews or other sources.
- Interviewed witnesses and persons of interest to gather statements for use in criminal investigations.
- Utilized various databases and public records to research and compile information relevant to investigations.
- Monitored online activity of suspects using various social media platforms.
- Interviewed witnesses, suspects, and experts to gather critical information and corroborate evidence.
- Testified in court cases to back up case evidence and detail timelines.
- Maintained detailed case log of all cases assigned to monitor progress and completion.
- Attended training sessions to stay current on new investigative trends and technologies.
- Remove children as necessary from home and place with relatives or in foster care.
Administrative Assistant
Various Businesses
Houston
09.2000 - 03.2003
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Developed and maintained filing systems for confidential documents and records.
- Handled incoming calls and directed callers to appropriate department or employee.
- Handled confidential documents in an organized fashion according to established protocol.
- Proofread content for typo-free emails and documentation.
- Composed, edited and typed complex memos and reports with job-related software.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Directed customer inquiries to appropriate department personnel.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
Executive Administrative Assistant
Houston Zoo
Houston
03.1980 - 12.1998
- Managed director's calendar and prepared meeting agenda and materials.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Made travel arrangements for employee trips and conferences.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Coordinated meeting and work schedules for staff teams and executives.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Delivered optimal administrative, customer service and case management support.
- Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
- Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
- Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Updated and implemented administrative and executive support policy changes and monitored effects.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Handled confidential information with discretion and integrity.
- Assisted with special projects such as researching topics or creating presentations for management review.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Managed and tracked expenses to meet company budget requirements.
- Reviewed and processed expense reports and invoices for accuracy and completeness.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Executed special objectives and projects in response to executive team and board member requests.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
- Took detailed notes in meetings and disseminated information afterward.
- Coordinated communications between departments to ensure timely completion of projects.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Bachelor of Social Work - Social Work
University of Houston - Clear Lake
Clear Lake, TX05-2008
Associate of Science - Human Services
Houston Community College
Houston, TX05-2003
Skills
- Social interaction
- Problem-solving
- Supervision of Support Staff
- Executive Assistant to General Manager
Timeline
Caregiver
Self Employed
06.2010 - 09.2021
Investigator
CPS
07.2008 - 05.2011
Administrative Assistant
Various Businesses
09.2000 - 03.2003
Executive Administrative Assistant
Houston Zoo
03.1980 - 12.1998
Bachelor of Social Work - Social Work
University of Houston - Clear Lake
Associate of Science - Human Services
Houston Community College