DEBORAH MBOWANO

Key Responsibilities and Accountabilities

• HR Leadership & Compliance: Supervise and support HR team members, develop HR policies and procedures, resolve employee concerns, and ensure compliance with local, state, and federal employment laws and HIPAA requirements.
• Recruitment & Onboarding: Oversee recruitment, candidate screening, interviews, background checks, employment offers, new-hire orientation, benefits and 401(k) enrollment, and required employee documentation.
• Scheduling & Timekeeping: Manage employee schedules, call-offs, attendance, and timekeeping systems, including When I Work, Therap, and ADP, ensuring accurate employee records and reported hours.
• Payroll & Leave Administration: Coordinate payroll preparation, review timesheets, process time corrections and reimbursements, manage leave requests, and submit payroll documentation accurately and on time.
• Employee Relations & Performance Management: Address employee concerns, investigate workplace complaints, advise managers on disciplinary actions, coordinate performance reviews, and oversee termination, resignation, and exit interview processes.
• Training & Development: Monitor mandatory staff training and DHS compliance requirements, coordinate employee development programs, and support management training and professional growth.
• Employee Records & Communication: Maintain accurate and confidential personnel files, manage employee documentation, respond to staff inquiries, and ensure proper recordkeeping and communication across HR operations.

Key Responsibilities and Accountabilities

• Recruitment & Onboarding: Collaborate with staff to streamline recruitment and hiring processes, coordinate new-hire orientation and training, and ensure completion of onboarding documentation.
• HR Records & Compliance: Maintain accurate, confidential digital personnel files, conduct periodic file audits, and assist with updating employee handbooks and safety manuals.
• Payroll & Benefits Administration: Review and submit payroll through the organization’s PEO partner, report employee benefits—including retirement and PTO—and coordinate follow-up communications with payroll and benefits providers.
• Finance & Accounts Payable Support: Provide seasonal financial support, gather expense documentation, reconcile payment systems, and organize and report accurately coded financial records to the organization’s financial vendor.
• Employee Support & Organizational Development: Promote trauma-responsive policies and practices that support employee well-being and align with organizational values.
• Safety & Mandated Reporting: Follow applicable mandated reporting requirements for vulnerable adult maltreatment, child abuse, and neglect.
• Team Collaboration & Mission Alignment: Participate in organizational meetings and training while supporting the agency’s mission, core values, and commitment to building a healthy, caring, and just community.

Key Responsibilities and Accountabilities

• Office Administration & Communication: Answer, screen, and direct phone calls; relay messages; coordinate meetings and interviews; and manage incoming and outgoing correspondence.
• Reception & Security: Maintain front-desk operations, enforce office security procedures, control visitor access, and maintain reception logbooks.
• Mail & Document Management: Receive, sort, track, and distribute mail, packages, courier deliveries, consumer letters, and 1681k consumer notices.
• Invoicing & Purchasing: Prepare monthly invoices, manage purchase orders, order office supplies, and monitor inventory levels.
• Organizational Support: Maintain the company organizational chart, perform general administrative duties, and provide operational support as needed.

Key Responsibilities and Accountabilities

• Client Onboarding & Implementation: Coordinate administrative setup for new and renewing employer clients, including system configuration, employee eligibility, internal communications, and required implementation tasks.
• Data Accuracy & Auditing: Conduct thorough audits of client implementations and annual renewals to ensure accurate benefit plan configurations across internal and external systems.
• Documentation & Compliance: Collect and verify vendor forms, prepare standard and customized employee materials, and maintain organized electronic contracts and business records.
• Client Communication & Coordination: Manage daily communications, requests, notifications, and follow-up activities through Salesforce, Gmail, Slack, and internal task management systems.
• Process Improvement & Project Support: Collaborate with cross-functional teams to resolve issues, track implementation progress, update documentation, and support departmental and company-wide initiatives.
• Knowledge Management: Maintain accurate online knowledge resources, process guides, and checklists to promote consistency, efficiency, and operational excellence.
• Customer Service & Teamwork: Deliver accurate, timely, customer-focused support while demonstrating empathy, curiosity, creativity, authenticity, and accountability for results.

Key Responsibilities and Accountabilities

• Customer Service & Support: Respond to incoming calls from current, former, and prospective customers regarding health insurance plans, coverage options, and enrollment-related inquiries.
• Issue Resolution: Investigate and resolve customer complaints, address concerns professionally, and escalate complex issues to supervisors or appropriate departments when necessary.
• Health Insurance Education: Explain health plan benefits, policy terms, customer rights and responsibilities, and claims procedures to help customers make informed decisions.
• Documentation & Follow-Up: Maintain accurate records of customer interactions, track outstanding issues, and ensure timely follow-up and resolution.
• Cross-Functional Collaboration: Partner with internal teams to address customer needs, ensure compliance with company policies, and deliver accurate, consistent, and high-quality service.