Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah McLeod

Roseville,CA

Summary

Hardworking and reliable Customer Service Representative with strong ability in thoroughness and computer skills. Offering Microsoft Word, Outlook and PowerPoint skills. Highly organized, proactive and punctual with team-oriented mentality.

Overview

8
8
years of professional experience

Work History

Cahier/Customer Service Associate

Total Wine & More
Roseville, CA
08.2021 - Current
  • Front end Cashier for all customer purchase's.
  • Close out the register tills at the end of the night.
  • Count out change to customers, accepting denominations of monies through credit cards, cash, checks and gift cards.
  • Resolve customer questions and concerns.
  • Show customers to item location within the store.
  • Restock shelves and inventory projects.

Office Technician

Employment Development Department State Disability Insurance
Sacramento, CA
06.2020 - 06.2022
  • I worked under general direction by displaying a high degree of initiative to work independently to complete assigned tasks.
  • I demonstrated good judgement to communicate effectively and paying attention to detail.
  • Some activities included responding to telephone and electronic requests for technical assistance related to Unemployment Insurance online and benefit programs online.
  • Also processed requests for password assistance.
  • I also provided assistance to claimants with general claim related questions.
  • I educated claimants on self service options through the EDD website and other available resources.

Cashier/Customer Service Associate

Raley's/Bel Air/Nob Hill Supermarkets
Roseville, CA
06.2019 - 06.2020
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Compiled, copied, sorted and filed records of all office activities, business transactions and other activities.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Resolved customer complaints and escalated worsening concerns for remediation.

Cashier

Walmart Neighborhood Market
Rocklin, CA
05.2017 - 02.2019
  • Followed written policies and procedures.
  • Proficient with office equipment including fax machine, scanner, copier, printer, register, and phone system.
  • Cashier for customer purchases and returns.
  • Customer Service for public inquires including money orders, check cashing, and online purchases.
  • Meet and deal with the public tactfully.

Education

Certificate - Dental Assisting

Western Career College
Sacramento, CA
03.2009

Skills

  • Precise
  • Proofreading and editing
  • Great eye for detail
  • Data entry experience
  • Conflict resolution
  • Relationship building
  • Microsoft Office

Timeline

Cahier/Customer Service Associate

Total Wine & More
08.2021 - Current

Office Technician

Employment Development Department State Disability Insurance
06.2020 - 06.2022

Cashier/Customer Service Associate

Raley's/Bel Air/Nob Hill Supermarkets
06.2019 - 06.2020

Cashier

Walmart Neighborhood Market
05.2017 - 02.2019

Certificate - Dental Assisting

Western Career College

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