Deborah McMillon
Salisbury,NC
Summary
Dynamic Customer Service Supervisor with a proven track record at Burlington, excelling in problem-solving and team development. Enhanced customer satisfaction through effective training and process improvements, while fostering a collaborative environment. Skilled in multitasking and decision-making, I consistently resolved escalated issues, driving loyalty and operational efficiency.
Overview
17
17
years of professional experience
Work History
Janitor
VA Medical Center, GS-621
1601 Brenner Ave Salisbury NC
06.2025 - Current
- Conducted regular inspections to identify maintenance needs, improving overall facility conditions.
- Collaborated with healthcare staff to address immediate cleaning concerns in high-traffic areas promptly.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Responded quickly to urgent maintenance requests from building occupants or management staff members.
- Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
- Enhanced building safety through regular inspection and repairs.
- Checked in and stocked inventory throughout facility.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Reported damages and hazardous conditions to management for further action.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Supervised supplies in inventory and submitted reorder requests.
Customer Service Supervisor
Burlington
Salisbury, NC
08.2024 - 01.2025
- Supervised daily operations, ensuring high-quality customer service standards were met.
- Trained and mentored team members on customer engagement best practices.
- Resolved escalated customer issues, enhancing overall satisfaction and loyalty.
- Implemented process improvements that streamlined workflow efficiency in service delivery.
- Collaborated with management to design training programs addressing skill gaps within the team.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Created, prepared, and delivered reports to various departments.
- Negotiated with suppliers to improve product quality received by customer service.
Assistant Store Manager
Dollar General Store
Salisbury, NC
10.2018 - 07.2023
- Assisted in managing daily store operations to ensure efficient workflow and customer satisfaction.
- Managed inventory processes to ensure efficient stock replenishment.
- Trained new staff on store policies, procedures, and customer service techniques to enhance team performance.
- Monitored sales metrics to enhance product placement strategies.
- Executed inventory management processes, including stock replenishment and merchandising standards compliance.
- Monitored sales performance and identified opportunities for improving product placement and promotions.
- Resolved customer inquiries and issues promptly to maintain a positive shopping experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Driver
First Transportation
Salisbury, NC
07.2009 - 10.2020
- Carried out scheduled vehicle inspections, ensuring timely reporting of maintenance issues.
- Managed route navigation using GPS systems, optimizing travel time and fuel efficiency.
- Addressed customer concerns and inquiries efficiently, enhancing service quality during transport.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Performed routine cleaning and maintenance on vehicle after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Education
High School Diploma - Interior Design
Salisbury High
Salisbury, NC06.1989
Skills
- Team building and leadership
Time management
Customer service
Multitasking and organization
Training and mentoring
Customer relations
Team development
Work prioritization
Decision-making
Team building and leadership
Timeline
Janitor
VA Medical Center, GS-621
06.2025 - Current
Customer Service Supervisor
Burlington
08.2024 - 01.2025
Assistant Store Manager
Dollar General Store
10.2018 - 07.2023
Driver
First Transportation
07.2009 - 10.2020
High School Diploma - Interior Design
Salisbury High