Deborah McNally Sprinkle
Bethel Park,PA
Summary
Experienced Budget Analyst with over 20 years of experience in optimizing fiscal operation. Skilled in budgeting, forecasting, and enhancing provider agency collaborations using Oracle and Microsoft Excel. AdAdept at transforming financial forecasts into actionable strategies to achieve efficiencies and cost savings.
Overview
23
23
years of professional experience
Work History
Budget Analyst
Allegheny County Department of Human Services
Pittsburgh, PA
05.2000 - 08.2023
- Provided fiscal and accounts payable support for 35 provider agencies.
- Submitted budget estimates, progress reports and cost tracking reports.
- Monitored budget execution work, including obligations incurred and actual expenditures of funds.
- Compiled and reviewed procurement data to make effective projections.
- Coordinated the review process of all submitted budgets prior to approval.
- Prepared detailed financial forecasts and projections for upcoming fiscal years.
Inbound Customer Service Representative
Dialamerica Marketing
Greentree, PA
03.2019 - 05.2021
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Offered resolutions to de-escalate calls and solve customer issues.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Updated existing customer information as needed.
- Followed up on customer inquiries not immediately resolved.
Education
Bachelor of Arts - Accounting
University of Pittsburgh
Pittsburgh, PA03-1996
Bachelor of Arts - Business Administration and French Language
Grove City College
Grove City, PA05-1984
Skills
- Invoice processing
- Forecasting techniques
- Trend forecasting
- Oracle and OnBase software expertise
- Microsoft Excel proficiency
- Preparing budgets
- Expense monitoring
- Report preparation
- Variance reporting
- Accounts payable
- Effective communication
- Attention to detail
Affiliations
- Volunteered as a ESL tutor
Timeline
Inbound Customer Service Representative
Dialamerica Marketing
03.2019 - 05.2021
Budget Analyst
Allegheny County Department of Human Services
05.2000 - 08.2023
Bachelor of Arts - Accounting
University of Pittsburgh
Bachelor of Arts - Business Administration and French Language
Grove City College
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