DEBORAH MEAD
New Caney,TX
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Fiserv
11.2022 - 07.2023
- Resolved 95% of inquiries on first contact, boosting team efficiency and customer satisfaction.
- Increased customer satisfaction scores by 30% through effective problem-solving and timely solutions.
- Analyzed data to identify common issues, cutting resolution time by 20%.
- Streamlined processes, reducing handling time and enhancing service efficiency.
- Earned a 95% satisfaction rating by addressing concerns with empathy and active listening.
- Remote
CUSTOMER SERVICE REPRESENTATIVE
Sitel
05.2014 - 08.2014
- Resolved 95% of inquiries on first contact, boosting team efficiency and client satisfaction.
- Increased customer satisfaction scores by 30% through effective problem-solving and issue resolution.
- Analyzed feedback to enhance service efficiency, achieving a 95% satisfaction rating.
- Reduced average resolution time by 20% using data analysis to identify common issues.
- Streamlined processes to cut handling time by 15%, consistently exceeding performance targets.
ASSISTANT TEACHER
Milford Early Learning Center
02.2014 - 05.2014
- Developed tailored activities, enhancing student engagement and learning outcomes.
- Organized classroom resources, improving efficiency and reducing prep time.
- Supported diverse learning needs, providing personalized educational assistance.
Education
MASTERS - HEALTH PSYCHOLOGY
Northcentral University
01-2018
BACHELORS - HEALTH SCIENCE
Southern New Hampshire University
06.2016
Associate of Science -
South University
07-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Fiserv
11.2022 - 07.2023
CUSTOMER SERVICE REPRESENTATIVE
Sitel
05.2014 - 08.2014
ASSISTANT TEACHER
Milford Early Learning Center
02.2014 - 05.2014
BACHELORS - HEALTH SCIENCE
Southern New Hampshire University
MASTERS - HEALTH PSYCHOLOGY
Northcentral University
Associate of Science -
South University