Deborah Meeker
H R Block Tax Services
DAYTON,OH
33
years of professional experience
Dynamic Multi Team Leader with a proven track record in mentoring staff and enhancing team performance. Expertise in client service and process improvement, driving efficiency and satisfaction in high-pressure environments.
Work History
Multi Team Leader
32 Years 6 Months- Led team in delivering exceptional customer service during tax preparation season.
- Mentored junior staff to enhance technical skills and improve service efficiency.
- Streamlined workflow processes, resulting in increased processing speed and accuracy.
- Developed training materials to onboard new employees effectively.
- Coordinated scheduling to optimize resource allocation and meet client demands.
- Analyzed client feedback to drive improvements in service delivery and client satisfaction.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma
Skills
Staff training
Team motivation
Leading team meetings
Performance improvement
Overseeing daily activities
Shift scheduling
Client service
Issue resolution
Problem-solving
Attention to detail
Goal setting
Financial oversight
Resource allocation
Teamwork and collaboration
Timeline
Multi Team Leader
H R Block Tax Services
01.1994 - 07.2026Read More
Patterson Co Op High School
High School Diploma
Read More