Brittini Raffi
With a strong background in multi-location management, digital marketing, retail operations, and creative content production, I bring a well-rounded skill set that combines strategic thinking with hands-on execution.
In my role as District Manager at Spirit Halloween, I oversee multiple store locations—managing staffing, scheduling, inventory, and store buildouts. I further honed my leadership abilities at H&R Block as a Multi-Team Leader, where I was responsible for day-to-day operations across three offices, resolving client escalations, and supporting tax professionals during peak season.
Beyond traditional management roles, I’ve also owned and operated a photography and digital content business. I collaborated with clothing brands, musicians, and individual clients to deliver tailored photo and social media solutions. My hands-on experience with Adobe Creative Suite, coupled with managing websites, e-commerce, and social campaigns, has equipped me to develop content that drives engagement and supports brand identity.
What ties all my roles together is a strong commitment to customer experience, operational efficiency, and team leadership.
Work History
Multi Team Leader
3 Years 10 Months● Managed daily operations across three office locations to ensure consistent service and efficiency
● Created and maintained staff schedules to align with client demand and office needs
● Handled client escalations and resolved service issues to ensure customer satisfaction
● Answered incoming phone calls and provided accurate information regarding services and appointments
● Scheduled client appointments and optimized appointment flow for tax professionals
● Recruited, hired, and trained front desk staff to provide high-quality client support
● Provided administrative and operational support to tax professionals during peak tax season
● Ensured compliance with company policies and procedures across all locations
● Monitored office performance and implemented improvements to increase productivity
District Sales Manager
4 Years 1 Month● Created and managed employee schedules across multiple store locations
● Oversaw the full setup and teardown of seasonal store locations, including layout and merchandising
● Coordinated and participated in unloading and processing merchandise shipments
● Managed day-to-day store operations to ensure profitability and adherence to company standards
● Recruited, hired, trained, and supervised store managers and staff across my district
● Ensured compliance with safety, security, and operational procedures
● Monitored sales performance and implemented strategies to meet or exceed targets
● Conducted regular store visits to support teams and maintain brand consistency
- ● Resolved customer and employee issues in a timely and professional manner
Website, Social Media and Store Manager
6 Years● Managed company website, including uploading new products, updating stock levels, and ensuring accurate content
● Captured and edited product photography for web use and marketing
● Maintained and refreshed homepage banners and carousel images on a weekly basis
● Identified and resolved technical issues to maintain a smooth user experience
Store & Team Management
● Oversaw daily store operations including inventory management, customer service, and product ordering
● Conducted interviews, hired, and trained new team members to maintain high service standards
● Monitored and updated inventory records to ensure accuracy and availability
Social Media & Brand Marketing
● Developed and maintained a comprehensive social media calendar, aligning content with seasonal themes and current trends
● Executed social media campaigns in line with corporate brand strategy and marketing objectives
● Partnered with internal departments to ensure brand consistency across all digital platforms
● Conducted competitor analysis and tracked emerging trends to inform content strategy and drive engagement
Photographer and Social Media Manager
10 Years 1 Month● Provided photography and digital content solutions for both business and consumer clients, tailored to brand and promotional needs
● Successfully managed and executed diverse projects including fashion shoots, music promotions, weddings, and branded campaigns
● Delivered high-quality, optimized imagery for use across social media platforms, websites, and advertising materials
● Utilized Adobe Lightroom and the Adobe Creative Suite to perform detailed photo editing and post-production enhancements
● Conceptualized and implemented creative social media strategies to increase brand visibility and audience engagement
● Own and operate a photography and content creation business, overseeing all aspects including client relations, project management, and marketing