Linda Siolos
East Moriches
Summary
Dynamic Multi Team Leader at H&R Block with a proven track record in enhancing team productivity and fostering a collaborative culture. Skilled in problem-solving and team motivation, I successfully resolved customer complaints, boosting loyalty and retention. Recognized for implementing efficient processes that improved performance metrics and team engagement.
Overview
29
29
years of professional experience
Work History
Multi Team Leader
H&R Block
01.1997 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
Associate Team Leader/Client Service Representative
H&R Block
01.1997 - 01.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
No Degree - Business
Suny Farmingdale
Farmingdale, NYHigh School Diploma -
John F. Kennedy High School
Plainview, NY06-1977
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
Timeline
Multi Team Leader
H&R Block
01.1997 - Current
Associate Team Leader/Client Service Representative
H&R Block
01.1997 - 01.2017
No Degree - Business
Suny Farmingdale
High School Diploma -
John F. Kennedy High School
Similar Profiles
Mohammed Owais SafiqMohammed Owais Safiq
Client Service Provider at H&r BlockClient Service Provider at H&r Block
Kybreona CarterKybreona Carter
Receptionist at H&r BlockReceptionist at H&r Block
Ryan BaronskyRyan Baronsky
Tax Professional at H&R BlockTax Professional at H&R Block
FABRICIO BLANDINOFABRICIO BLANDINO
Seasonal - Certified Tax Specialist at H&R BlockSeasonal - Certified Tax Specialist at H&R Block
Luis BlakeLuis Blake
Draftsman at Southampton EngineeringDraftsman at Southampton Engineering